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Inspection Summary


Overall summary & rating

Good

Updated 17 May 2019

About the service.

Siete Care Services Limited is a domiciliary care service supporting people in their own homes in the Oxfordshire area. At the time of our announced inspection the service supported one person.

People’s experience of using this service:

• The person was safe. There were enough staff to meet this person’s needs. Staff were aware of their responsibilities to report concerns and understood how to keep this person safe. We saw that risks to safety and well-being were managed through a risk management process. There were systems in place to manage safe administration of medicines.

• The person had their needs assessed prior to receiving care to ensure staff were able to meet their needs. Staff worked with various local social and health care professionals. Referrals for specialist advice were submitted in a timely manner.

• The person continued to be supported by staff that had the right skills and knowledge to fulfil their roles effectively. Staff told us they were well supported by the management team.

• Staff had been trained to meet the person’s nutritional needs, so they maintained an enjoyable and varied diet.

• The person were treated with respect and their dignity was maintained. They were also supported to maintain their independence. The provider had an equality and diversity policy which stated their commitment to equal opportunities and respecting diversity. Staff knew how to support the person without breaching their rights. The provider had processes in place to maintain confidentiality.

• This person was supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

• This person and their relatives knew how to complain, and a complaints policy was in place. Their input was valued, and they were encouraged to feedback on the quality of the service and make suggestions for improvements.

• The service was well-led. The person, relatives and staff were complimentary of the registered manager and the management team. The registered manager promoted a positive, transparent and open culture where staff worked well as a team. The provider had effective quality assurance systems in place which were used to drive improvement. The provider worked well in partnership with other organisations.

The service met the characteristics of Good in Safe, Effective, Caring, Responsive and Well-led. At last inspection on 15 February 2018 we asked the provider to make improvements in relation to risk assessments to manage people’s safety and quality monitoring systems used to improve the service. These actions have been completed.

The service has improved to Good.

Rating at last inspection: Requires improvement. Report published 1 March 2018.

Why we inspected:

This was a planned, routine inspection.

Follow up:

We will monitor all information received about the service to understand any risks that may arise and to ensure the next planned inspection is scheduled accordingly.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 17 May 2019

The service was safe

Details are in our Safe findings below

Effective

Good

Updated 17 May 2019

The service was effective

Details are in our Effective findings below

Caring

Good

Updated 17 May 2019

The service was caring

Details are in our Caring findings below

Responsive

Good

Updated 17 May 2019

The service was responsive

Details are in our Responsive findings below

Well-led

Good

Updated 17 May 2019

The service was well-led

Details are in our Well-Led findings below