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Abney & Baker (Bath) Ltd Good

This service was previously registered at a different address - see old profile

Inspection Summary

Overall summary & rating


Updated 4 July 2018

This inspection took place on 23and 24 April 2018 and was announced to ensure someone would be present at the service to provide us with any information we needed to support the inspection process. This was the first inspection since the service was registered with the Care Quality Commission in November 2015.

Abney & Baker (Bath) Limited is a domiciliary care service providing support for people living in their homes who may need support with aspects of their daily living.

At the time of the inspection, 47 people were receiving care and support from the service. Not everyone using Abney & Baker (Bath) Limited receives regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating.

Effective recruitment procedures were followed to ensure prospective staff were suitable to work in the home.

People received their medicines when they needed them from staff that had been trained and had their competency checked.

Risk assessments were carried out to enable people to retain their independence and receive care with minimum risk to themselves or others.

People were kept safe from abuse and harm and staff knew how to report any suspicions around abuse. Staff understood best practice for reducing the risk of infection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff received effective training to meet people's needs. An induction and training programme was in place for all staff.

Assessments were carried out to assess people's needs and preferences prior to them receiving a service. This meant that care outcomes were planned and staff understood what support each person required.

People were supported with their healthcare and nutritional needs as appropriate.

Staff treated people with kindness and compassion in their day-to-day support. Staff knew people's needs well and people told us they valued and liked their support staff.

People and their relatives were consulted as part of the person centred planning process and their views were acted upon.

People's dignity and privacy was respected and upheld and staff encouraged people to be as independent as possible.

Care and support was planned and personalised to each person, which ensured they were able to make choices about their daily lives.

People had access to a complaints procedure and were confident any concerns would be taken seriously and acted upon.

Systems were in place to monitor the quality of the service, which included seeking and responding to feedback from people and their relatives in relation to the standard of care and support.

Inspection areas



Updated 4 July 2018

The service was safe.

Processes were in place and followed by staff, to protect people from harm or poor care.

Risks to people were monitored by staff to ensure that people remained safe.

There was a sufficient number of staff to meet people's assessed needs.

Effective recruitment checks were in place to ensure new staff were suitable to work with vulnerable people

Processes were in place to make sure that people's medication was safely managed



Updated 4 July 2018

The service was effective.

Staff had completed training to provide effective care and support to people using the service and received supervision and support from the registered manager.

The provider worked within the principles of the Mental Capacity Act 2005 and made sure they obtained people's consent to the care and support they received.

People were supported to stay healthy and well. The service made appropriate and timely referrals to other relevant health professionals when required.



Updated 4 July 2018

The service was caring.

Staff treated people with kindness and respected and promoted their privacy, dignity and independence.

The service consulted people and their relatives about the care and support provided and involved them in decision-making.



Updated 4 July 2018

The service was responsive.

People received care and support, which was personal to them and took account of their preferences.

Care plans had been regularly reviewed to ensure they reflected people's current needs.

People felt comfortable to make a complaint and felt any concerns raised would be dealt with.



Updated 4 July 2018

The service was well-led.

The service promoted a culture that was person centred, open and inclusive and had systems in place to monitor the quality of the service and the experience of people who used it.

People told us that they received calls and visits from managers to ask them about their experience of using the service.