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Archived: Newstone House

The provider of this service changed - see new profile


Inspection carried out on 20 August 2012

During a routine inspection

A summary of comments from what people told us; "I choose to go in the garden a lot. I get privacy when I need it. You can even have what they call a 'duvet day' if you tell the nurse" and "I think there are enough staff around. They're extremely good at lunch time and work jolly hard...they are so nice and polite too".

We found people received encouragement and support to promote their independence. We found people�s care records reflected their current needs and risk assessments had been regularly reviewed.

People who lived in the home and staff told us they felt there were enough staff to ensure people�s needs were met. Staff were aware of how to recognise signs of abuse and how to report it. Staff understood what they needed to do if someone was unable to make an informed decision about their care and treatment.

We found appropriate arrangements were in place for managing medicines and the home�s management had appropriate measures in place to regularly assess and monitor the quality of the service.

Inspection carried out on 14 March 2012

During a routine inspection

People told us they could choose how they spent their days and about how staff supported them. One person told us �I can�t fault it on anything�, another person said �staff know how to help here�. A person told us staff always came on time with their medicines and gave them the correct tablets. People said staff knew how to look after them. One person told us �they all seem to be well trained�. People said they were listened to by the new manager. One person told us they had been able to bring a matter up with the new manager and discus their concerns with them.

We observed people on the dementia care unit. Staff supported people in an appropriate manner and were friendly and approachable. Staff also took time to ensure people had understood what they were saying. We observed care workers assisting people to mobilise. They made sure people were safe and they understood why and how assistance was being given.

Staff told us about their training and support. One member of staff told us �we have lots of training, it�s fine�. Another member of staff described their supervisor as �very supportive and knowledgeable�. We had received information that two members of staff were not referred to a relevant authority for consideration of inclusion on their list. All persons deemed to not be suitable to work with such people should be referred for consideration.

People living in the home and staff told us there had been difficulties when the home first opened. One person told us they thought there had not been �enough leadership� for staff. A person told us the home was �certainly improving now� and a member of staff said they felt they had �made huge strides�, since the new manager was appointed.