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Archived: Newstone House

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 20 August 2012
Date of Publication: 25 September 2012
Inspection Report published 25 September 2012 PDF


Inspection carried out on 20 August 2012

During a routine inspection

A summary of comments from what people told us; "I choose to go in the garden a lot. I get privacy when I need it. You can even have what they call a 'duvet day' if you tell the nurse" and "I think there are enough staff around. They're extremely good at lunch time and work jolly hard...they are so nice and polite too".

We found people received encouragement and support to promote their independence. We found people�s care records reflected their current needs and risk assessments had been regularly reviewed.

People who lived in the home and staff told us they felt there were enough staff to ensure people�s needs were met. Staff were aware of how to recognise signs of abuse and how to report it. Staff understood what they needed to do if someone was unable to make an informed decision about their care and treatment.

We found appropriate arrangements were in place for managing medicines and the home�s management had appropriate measures in place to regularly assess and monitor the quality of the service.