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Angels Community Enterprises CIC Good

Inspection Summary


Overall summary & rating

Good

Updated 11 January 2016

The inspection was announced and took place on 24 November 2015. We gave the provider 48 hours’ notice of our visit to ensure the registered manager of the service would be available.

The last inspection was November 2013. The provider was found to be compliant in all areas.

Angels Community Enterprises is an independent domiciliary care agency which provides personal care, in addition to a cleaning, shopping and meal preparation service to their clients. At the time of the inspection was providing personal care to three people.

A registered manager was in post and present for the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service and has the legal responsibility for meeting the requirements of the law; as does the provider. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We looked at records relating to the personal care the service was providing and found care was well planned and reviews involved the person receiving care where appropriate and their family.

Recruitment procedures were effective with appropriate checks made on people’s employment histories and with the Disclosure and Barring Service (DBS). The DBS is a national agency

that holds information about criminal records and persons who are barred from working with vulnerable people. This supports employers to make safer recruitment decisions.

People felt safe using the service and said their call times were adhered to. We saw policies and practice that ensured people’s privacy and dignity were respected. Staff spoke highly of the supervisor’s and registered manager and felt well supported by them.

All staff had completed training on medication however there was only one person who received their medication by staff at the time of the inspection.

The people who used the service told us they did not need support to eat and drink as the care staff just delivered personal care. Staff supported people to healthcare appointments if needed and provided personal care as required to meet people’s needs.

Staff were aware of the Mental Capacity Act (2005) and one member of staff had completed training in this. The registered manager had put into place at the time of our inspection another training session for both staff to attend.

Angels Community Enterprises had a complaints procedure in place. People who used the service, their relatives and staff knew how to complain. No complaints had been received since the last inspection.

There was an accident and incident file in place within the agency. At the time of our inspection there had been no accidents or incidents.

Inspection areas

Safe

Good

Updated 11 January 2016

The service was safe.

Staff had a good understanding of safeguarding and how to appropriately report abuse.

Risk was well assessed and managed in order to keep people safe.

There was a robust recruitment policy in place

Effective

Good

Updated 11 January 2016

The service was effective.

People felt that they were supported by staff with the skills and experience to provide the care they needed.

Staff received regular feedback and supervision to support their delivery.

People who use the service and family were involved in making their decisions in relation to the Mental Capacity Act (2005).

Caring

Good

Updated 11 January 2016

The service was caring.

People had good relationships with care workers.

The service promoted privacy, dignity and independence well.

People were involved where appropriate in making decisions about their care and the support they received.

Responsive

Good

Updated 11 January 2016

The service was responsive.

Care needs were assessed well, documented and reviewed.

People were consulted in the review of their care.

The service had a system in place to manage complaints.

Well-led

Requires improvement

Updated 11 January 2016

The service was not consistently well led.

The registered manager understood the importance of quality assurance systems to ensure continuous improvement in the service, however these were not in place when we inspected.

The staff felt listened to by the supervisors and registered manager.

People who used the service could express their views. They had opportunity to complete questionnaires.