Archived: Counted4 CIC

Each person was allocated a key worker to support them with their alcohol detoxification or to support them with their drug treatment. People told us they felt involved and included in their care planning.

One person said, 'I felt I had complete say in it. They took on board what I wanted support with and how I wanted to achieve it.' Another person told us, 'It was all geared towards what I felt comfortable with.'

There were suitable arrangements in place for obtaining the consent of people who used the service in relation to the care and treatment provided to them.

Counted4 employed a wide range of health and social care professionals. The staff we spoke with made positive comments about the training and support they received to carry out their roles.

The provider had effective systems for monitoring the quality and safety of the service. People were protected from the risks of unsafe or inappropriate treatment because records were kept up to date and were confidentially stored.

Each person was allocated a key worker to support them with their alcohol detoxification or to support them with their drug treatment. People told us they felt involved and included in their care planning. One person said, 'They never put me under pressure to do anything ' it was a joint agreement.'

The service worked collaboratively with many other health and social care agencies. It had clear procedures for dealing with the protection of people and children. All the people we spoke with said they felt 'comfortable' and 'safe' with staff from Counted4. One person told us, 'They were very supportive and they treated me with respect.'

Counted4 employed a wide range of health and social care professionals who provided the assessment and treatment of people who used the service. The staff we spoke with made positive comments about the service provided by Counted4 and the support they received to carry out their roles.

The service had effective ways of checking and monitoring the quality of its service which included the views of people who used it.