8 November 2013
During a routine inspection
People told us they were able to express their views. They said that the staff took time to explain what they were going to do and asked permission to carry out the care. One person who used the service told us: 'They (the staff) are wonderful. I can't speak highly enough about them'. Another person said: 'The carers tell me what they are going to do and then ask if that's ok with me. They really listen to what I want'.
We saw that people had an assessment of their needs prior to using the service to ensure that the service could meet their needs.
We found that staff understood the signs of abuse and how to report any suspicions of abuse.
We checked records and found that improvements were required to ensure that staff were properly trained, supervised and appraised to meet the needs of the people who used the service.
Appropriate systems were in place to enable the quality of the service to be monitored on a regular basis.