We carried out a review of the data available to us about South Reading Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about South Reading Surgery, you can give feedback on this service.
We carried out an announced follow up inspection at South Reading Surgery on 14 March 2018. The overall rating for the practice was good. The practice was rated as requires improvement for providing responsive services.
The report on the March 2018 inspection can be found by selecting the ‘all reports’ link for South Reading Surgery on our website at .
This inspection was an announced focused inspection carried out on 19 June 2019 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.
Overall the practice is now rated as good and is rated as good for providing responsive services.
Our key findings were as follows:
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care
We carried out an announced comprehensive inspection at South Reading Surgery on 13 September 2017. The overall rating for the practice was requires improvement. The full comprehensive report on the September 2017 inspection can be found by selecting the ‘all reports’ link for South Reading Surgery on our website at www.cqc.org.uk.
This inspection was an announced focused inspection carried out on 14 March 2018 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 13 September 2017. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.
Overall the practice is now rated as good.
Our key findings were as follows:
There was an appropriate system in place to respond to complaints and share learning arising from complaints.
There was an effective system in place for keeping emergency equipment and medicines needed for medical emergencies. Both equipment and medicines were regularly checked.
Staff received training appropriate to their roles.
The practice had an action plan underway to improve access to the practice by telephone and to appointments. Whilst the actions identified were underway it was too early to evaluate whether they would be effective in improving access to the service.
Staffing structures had been reviewed and recruitment campaigns launched to increase clinical staffing levels. Two part time practice nurses and a clinical pharmacist had been recruited.
Staff were involved in the management of the practice via a weekly team meeting attended by team leaders and the partners.
The practice had responded to an incident when water supply to part of the premises had been interrupted. A proposal to alter the business continuity plan had been recorded for agreement by the partners.
However, there were also areas of practice where the provider needs to make improvements.
Importantly, the provider should:
Monitor implementation of their action plan and evaluate whether actions taken to improve access are effective.
At our previous inspection on 13 September 2017, we rated the practice as requires improvement for providing responsive services because feedback from patients was poor in regard to accessing the practice by telephone and obtaining appointments. At this inspection we found that the practice had clear plans in place to address patient feedback. However, the plan had commenced and there was further work to be undertaken. It was too early to evaluate if the plan would improve access. Consequently, the practice is still rated as requires improvement for providing responsive services.
Chief Inspector of General Practice
We carried out an announced comprehensive inspection at South Reading Surgery on 11 January 2017. The overall rating for the practice was inadequate and the practice was placed in special measures for a period of six months. The full comprehensive report on the January 2017 inspection can be found by selecting the ‘all reports’ link for South Reading Surgery on our website at www.cqc.org.uk.
This inspection was undertaken following the period of special measures and was an announced comprehensive inspection on 13 September 2017. The practice is rated as good for safe, caring and effective services and requires improvement for responsive and well led services. Overall the practice is now rated as requires improvement.
Our key findings at the September 2017 inspection were as follows:
However, there were also areas of practice where the provider needs to make improvements.
Importantly, the provider must:
In addition the provider should:
I am taking this service out of special measures. This recognises the improvements made to the quality of care provided by the service.
Chief Inspector of General Practice