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Inspection Summary


Overall summary & rating

Good

Updated 28 August 2020

Shottermill House is a residential care home providing personal and nursing care to 30 people at the time of the inspection. The service can support up to 31 people. Shottermill House accommodates people in one adapted building, spread across two floors. People

were living with a range of needs associated with the frailties of old age and some people were living with dementia.

We found the following examples of good practice.

There was clear communication to people who were visiting the service. Visiting was by appointment and there were different arrangements in place, to allow for individual preferences and weather conditions. Visitors used face masks and had temperature checks. Visits were risk assessed using a health questionnaire.

The layout of the service had allowed for isolation when needed and staff were working on separate floors.

The service was clean. Additional housekeeping staff had been employed and a robust cleaning

schedule was maintained. The layout of the service had been adjusted to give space between people when using communal areas.

One person had been unable to see their relative who lived overseas. Staff had supported contact with video calls and emails.

Inspection areas

Safe

Good

Updated 28 August 2020

We were assured the service were following safe infection prevention and control procedures to keep people safe.

Effective

Good

Updated 28 August 2020

Caring

Good

Updated 28 August 2020

Responsive

Good

Updated 28 August 2020

Well-led

Good

Updated 28 August 2020