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Archived: Kerr - Care at Home Services Limited t/a Right at Home (Wimbledon and Putney) Good

This service is now registered at a different address - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 27 April 2015

This inspection took place on the 12 March 2015 and was announced. The provider was given 48 hours’ notice because the location provides a domiciliary care service; we needed to be sure that someone would be in.

Kerr - Care at Home Services Limited t/a Right at Home (Wimbledon and Putney) is a domiciliary care agency providing personal care for people in their own homes. At the time of our inspection, there were 10 people using the service. All the people were self-funded.

There was a registered manager at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People using the service told us they were happy with the care they received from the provider and that the care staff treated them well. Relatives also praised the caring attitude of staff and said that they treated their family member with respect and were familiar with their preferences when it came to things such as the type of food they liked, the way they wanted their personal care needs carried out and what they liked to do during the day. People’s needs in relation to their medicines, meals and health support were met by the provider.

Care staff underwent checks before commencing employment and received comprehensive induction training once they had started work with the company. They told us the training helped them to do their jobs better. Care staff were given the opportunity for ongoing training and were given the chance to progress within the organisation. People using the service and their relatives praised the quality and continuity of staff.

The provider carried out an assessment of people’s needs before they started to use the service and developed care plans from these which were used by staff when supporting people. Risk assessments were completed and care records were reviewed regularly which helped to ensure that up to date accurate information was held by the service.

People were given information on how to raise concerns or complaints and people told us that the registered manager responded and resolved any issues whenever they had raised these in the past.

The registered manager had started the business and so was very familiar with all aspects of the service. She had built up a good rapport with people, staff and health care professionals. She had identified areas that needed to be improved and had started to take action to address these.

Inspection areas

Safe

Good

Updated 27 April 2015

The service was safe. Staff had attended safeguarding training and where familiar with what steps they would take if they had concerns.

People received their medicines safely and staff appropriately recorded when they administered medicines.

There were enough staff employed to meet the needs of people and recruitment procedures helped to ensure that only suitable staff were employed.

Effective

Good

Updated 27 April 2015

The service was effective. Staff contacted healthcare professionals to help ensure people’s needs were met.

Care plans contained people’s preferences about what they liked to eat and drink. Staff followed these guidelines.

Staff attended a comprehensive induction and were offered ongoing training in health and social care.

Caring

Good

Updated 27 April 2015

The service was caring. People and their relatives told us that staff had a caring attitude.

Staff had attended training in supporting people in a caring manner and also in relation to treating people with respect and dignity.

Responsive

Good

Updated 27 April 2015

The service was responsive. Care plans were reviewed on a regular basis and considered the views of people using the service and their relatives.

People were encouraged to raise concerns and the provider took steps to ensure that all information was recorded and responded to.

Well-led

Good

Updated 27 April 2015

The service was well-led. People using the service told us the registered manager listened to them and was contactable. Staff felt supported and were given opportunities to progress in the organisation.

Regular visits and telephone monitoring were carried out to help ensure people were happy with the service they received.