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Future Care Solutions

Overall: Outstanding read more about inspection ratings

Unit 2, The Old Coach House, Church Lane, Fulbourn, Cambridge, Cambridgeshire, CB21 5EP (01223) 882681

Provided and run by:
Future Community Care Solutions Ltd

Latest inspection summary

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Background to this inspection

Updated 1 June 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection team consisted of two inspectors and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type:

The provider is a domiciliary care agency. People receive a personal care service within their own home and it the personal care that is regulated by CQC.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. The registered manager was also one of two directors of the provider company Future Community Care Solutions Ltd. The director and registered manager have been referred to as the providers throughout this report.

Notice of inspection:

We gave the service 48 hours’ notice of the inspection visit because we needed to make sure someone would be available at the office to meet with us. Inspection site visit activity started on 18 March 2019 and ended on 29 March 2019. We visited the office location on 18 March 2019 to meet the providers and the office staff; and to review care records and policies and procedures. Following which, and with their agreement, we contacted people, their relatives and staff for feedback.

What we did:

Before the inspection we reviewed the information, we held about the service and the service provider. The registered provider completed a Provider Information Return (PIR). This is information that we request that asks the provider to give some key information about the service, what the service does well and any further developments they plan to make. We looked at the notifications we had received for this service. Notifications are information about important events the service is required to send us by law.

We made attempts to contact 21 people and of those were able to speak with nine people and eight relatives to gather their views about the care and support received. During the office site visit we looked at records, which included three people's care, daily care records and medicines records. We checked staff recruitment files, training and supervision records. We also looked at a range of records about how the service was managed. We also spoke with the providers of the company, the deputy manager, the company trainer, a care co-ordinator and ten care staff. We attempted to obtain feedback from social care professionals to obtain their views about the service but did not receive any responses. The providers shared with us feedback they had recently received from a healthcare professional.

Overall inspection


Updated 1 June 2019

About the service: Future Care Solutions is a domiciliary care service which provides personal

care to adults living in their own homes. There were 41 people being supported with the regulated activity of personal care at the time of our inspection.

People’s experience of using this service:

People were at the very heart of the service and mattered. The provider's philosophy and values were shared across the staff team.

The providers and staff team were passionate about providing high quality care tailored to people's

individual needs and preferences. Staff invested time to get to know and appreciate the preferences and experiences of people who received a service.

Time was taken and invested in making sure that staff shared the values of the service and in matching them with the interests of the people they supported. Staff consistently respected people's privacy and dignity and people were supported to be as independent as possible.

The service was extremely well managed and people and their relatives consistently praised the passion and drive of the providers and their motivation to provide an exceptional service. People, their relatives and staff consistently told us they would positively recommend the service to other people.

Staff were especially kind and caring and had very good relationships and connections with people. They understood people's wishes and preferences and provided personalised care.

People felt very involved in their care, were asked for their views and felt that their opinions mattered. Individual’s care needs were very well known by the staff who were supporting them. People received care in a manner which was in accordance with the principles of the Mental Capacity Act 2005. People were given the information needed to make informed choices, and their choices were respected. Where required, people were supported with their meals to their liking.

Rating at last inspection: The service was rated ‘Outstanding’ at our last inspection in May 2016. The report following that inspection was published on 12 August 2016.

Why we inspected: This was a planned inspection based on the rating at the last inspection.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk