We spoke to eight people in their own homes. Everyone we talked to spoke highly of the service. They said: 'I am very happy with everything here' and 'there is always help if I need it',
'I'd give everything ten out of ten',
'They take my tablets out and give them to me',
'The girls (staff) are nearly all good',
'One nurse puts my pills on a white plate, others but them in the palm of my hand. I prefer them in the palm of my hand then I know I've got them',
'Staff give me tablets in the morning when I'm in bed. Lunchtime and evening staff ask me if I have taken them',
'The staff are flexible',
'The carers do physiotherapy, they follow my exercise plan. They tend not to send new carers here first thing to do this. New carers always come in with established ones until they know how to do the movements',
'They are a lifeline',
'They provide a very good service',
'They come quickly if I call for them',
'They always treat me with dignity and respect',
'I would go to the care manager if I wanted to make a complaint. If I had a problem I'm sure it would be put right',
'I trust and rely on them',
'They keep us informed of what's going on',
'I would be lost without the carers. I've built up such an understanding with them',
'I trust and rely on them',
'I can't speak highly enough of the staff they are all friendly',
'Since I've been here I've never looked back',
'If I wasn't happy I would tell them',
'They treat me with dignity, I never have any problems with that',
'I've no complaints in here. The staff are all brilliant' and
'If I press the buzzer they come'.
Four people we talked with said they had been given a questionnaire by staff asking their views about the service and they were going to complete those.