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The London Podiatry Centre Limited Good

Reports


Inspection carried out on 11 September 2019

During a routine inspection

We rated this service as

Good

overall.

The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. The service managed incidents well and learned lessons from them.

Staff provided good care and treatment. Managers made sure staff were competent. Staff worked well together for the benefit of patients and supported them to make decisions about their care and had access to good information.

Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients and their families.

The service took account of patients’ individual needs and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait long for treatment.

Leaders ran services well using electronic information systems and supported staff to develop their skills. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities.

Services for children and young people were a small proportion of the centre’s activity and most of the treatments undertaken were out of the scope of this inspection. We have not rated this service.

Inspection carried out on 5 March 2013

During a routine inspection

We were unable to speak with patients or their carers as our visit was on a day when no patients attended. However, we saw positive responses in written feedback from patients about the therapies on offer, the personalised approach to care and treatment, and the provision of clear information to support their decision making. Individual patient records were kept up to date at each contact with the service, and there was evidence that patients were spoken with by telephone after surgical procedures.

Staff correctly located emergency equipment and described their role in managing foreseeable emergencies, and in protecting the health, safety and welfare of those in their care. There were evidence based policies in place which were reviewed and updated regularly.

Care and treatment were provided by staff with the right knowledge, experience and skills to support people. Staff felt well supported in their roles and that their training and development needs were addressed in a timely manner. Staff had successfully completed ar range of learning and development activities.

Staff told us how important safeguarding was within the centre. They had all attended safeguarding training and were able to correctly describe what may constitute abuse and their specific safeguarding responsibilities.

A range of measures was in place to assess and act upon risk and quality issues,. We saw examples of learning from reported incidents and patient and staff feedback.