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Woodlands View Care Home Requires improvement

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Requires improvement

Updated 28 August 2021

About the service

Woodlands View Care Home is a care home providing accommodation for up to 120 people older people, some of whom are living with dementia. At the time of the inspection there were 52 people living at the home.

People’s experience of using this service and what we found

Infection control practice was not always robust. This was in relation to using the appropriate Personal Protective Equipment (PPE) if people were isolating and ensuring risk assessments were in place when needed. Training relating to infection control and COVID-19 had been delivered. Staff knew how to reduce the risk of transmission of COVID-19.

Governance systems were in place to monitor the service and identify concerns. These were used regularly. However, the issues relating to infection control practice had not been identified.

People felt safe and told us the staff were kind and friendly. Relatives felt the staff team were good and the management team ran the home appropriately. People’s safety and welfare was monitored. If an incident or concern arose, the management team identified and resolved it. Incident, events and unexplained injuries were recorded and investigated. Where needed, incidents were reported appropriately. Medicines were managed safely, and these were checked through an audit system.

Records were reviewed to help ensure people’s needs had been met. Staffing was monitored and call bells audited to ensure staffing numbers were effective. Some staff felt that staffing needed to be increased to enable them to spend more time with people, chatting and reassuring them. However, they said care needs were able to be met.

Staff felt they had received enough training and support to do their role and found the leadership of the management team to be effective. The recruitment process was robust, including all required checks to help ensure staff employed were fit to work in a care setting.

Rating at last inspection

The last rating for this service was Requires Improvement (published 14 January 2020).

Why we inspected

This was a planned inspection based on our ongoing monitoring of the service. This report only covers our findings in relation to the Key Questions Safe and Well-led which contain those requirements.

The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has remained the same. This is based on the findings at this inspection.

We looked at infection prevention and control measures under the safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.

Please see the safe section of this full report. You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Woodlands View Care Home on our website at www.cqc.org.uk.

Follow up

We will request an action plan for the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Requires improvement

Updated 28 August 2021

The service was not always safe.

Effective

Good

Updated 28 August 2021

Caring

Good

Updated 28 August 2021

Responsive

Requires improvement

Updated 28 August 2021

Well-led

Requires improvement

Updated 28 August 2021

The service was not always well led.