Updated 15 May 2019
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team: The inspection team consisted of one inspector.
Service and service type: Elegant Living Care is a domiciliary care and supported living service registered to provide personal care to people living in their own homes. The service currently provides care to two people in a supported living environment.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
We gave the service 48 hours' notice of the inspection visit because it is a supported living service staff members are often out of the office providing care. We needed to be sure that they would be available to speak with us. We also needed to ensure that people's consent was gained for us to contact them for feedback about the service.
What we did: We reviewed the records held on the service. This included the Provider Information Return (PIR). Providers are required to send us key information about the service, what they do well, and improvements they plan to make. The information helps support our inspections. We also reviewed notifications received from the provider about incidents or accidents which they are required to send us by law. We sought feedback from the local authority and other professionals who work with the service.
We visited the office location and one supported living accommodation on 16 April 2019. The registered manager was away on annual leave. We spoke to the acting manager, director of the service, five care staff and one person receiving support from the service. We looked at two people's care records to see how their care was planned and delivered. Other records we looked at included two staff recruitment files, supervision files, training records, accidents and incidents, records relating to health and safety, safeguarding, complaints, medicine records, staff scheduling and the provider’s audits and checks on the service. On 17 April 2019 we telephoned and spoke with two relatives to ask their experience of the care provided. We also spoke with 3 social care professionals about their experience of the service.