Vision Care Services

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People’s needs were assessed before they started using the service, and the information was used to inform care plans. The registered manager visited people in their own homes to discuss plans of care and ensure details were fully captured and reviewed as part of transitioning to the service. The provider worked closely with other health and social care agencies.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Processes were in place to assess people’s mental capacity. However, records were not always detailed and required improvement. We discussed with this the provider on the first day of the assessment and they took prompt action, including developing a detailed action plan to ensure this area of people’s care plans were all fully reviewed. Consent forms were in place for medication and the use of a key safe to access people’s homes, where required. Staff demonstrated a good understanding of the principles of capacity and consent, including how to respond where people refused care. People were routinely offered choice and control over how they wanted their care and support to be provided. Comments included, “They [staff] talk to me saying do you want, shall we, what am I going to wear? They [staff] are constantly asking.”