Vision Care Services

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People’s rights and independence were promoted, and this was reflected in feedback from people and relatives, discussions with staff and care records. We saw examples where people’s health and skills had improved because of the care they had received. For example, 1 person’s mobility had significantly improved which meant they needed 1 instead of 2 staff to support them.

Staff spoke warmly about people and told us about examples where they promoted their independence and encouraged them to make choices. They demonstrated a good understanding of person led care. People and relatives told us they were involved in writing their care plans and gave good feedback about the kindness and responsiveness of staff. Comments included, "I have a lovely carer. We are very compatible; we have a routine. I could not cope without her. She is brilliant" and, “They care. The care is 100%.” Several people commented the support they received was highly valued as it meant they could continue to live in their homes.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.