Vision Care Services

Updated 18 December 2025

Dates of assessment: 7 January to 27 January 2026. Vision Care Services is a domiciliary care agency, providing care and support for adults and children living in their own homes. At the time of our assessment the service was supporting 154 people with personal care. This included 3 people with a diagnosis of a learning disability. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. The inspection was announced, and we visited the office on 14 and 21 January 2026.We carried out this assessment to check the provider had made the required improvements after our last assessment of the service.

Safe staffing levels were in place and staff had the training and support to carry out their role. Recruitment was managed safely. There was an established staff team who knew people well and fostered caring and trusting relationships. Call times were well organised and flexible to meet people’s needs and preferences. The service had a positive person-centred culture and demonstrated they learnt lessons when things when went wrong. Risks to people’s health, safety and wellbeing were assessed and regularly reviewed. Medicines were managed safely.

People’s needs were assessed before they started using the service. Some improvements were required relating to records to assess people’s capacity. The provider responded promptly to this and took action. Staff demonstrated a good understanding of the principles of capacity and consent.

Audits and checks were in place to maintain oversight of the service. There was a cohesive, strong management team and their roles were clear and well organised. The provider and registered manager were accessible and approachable and committed to providing a high-quality service. The service worked in partnership with community groups and stakeholders.

The provider was previously in breach of legal regulations in relation to good governance, the management of risk and medicines, and staff training. Improvements were found at this assessment, and the provider was no longer in breach of legal regulations. We found the overall quality of the service had improved and the rating had changed from requires improvement to good.

Updated 18 December 2025

People and relatives gave consistently good feedback about their experiences of the care and support provided by Vision Care Services. Call times were appropriate, prompt and for the agreed length of time. People and relatives told us staff were well trained and understood their care and support needs well. People and relatives told us staff were compassionate and caring and supported people with respect and warmth. Comments included, “The carers are very helpful. Lovely personalities. Very good at what they do” and “They have been wonderful. Even the office staff.”

People and relatives told us the service was well organised and managed and support from staff in the office was professional and prompt. People’s views were sought through regular face to face and telephone reviews and surveys.