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Archived: Mayfair Homecare - Bedford

Overall: Good read more about inspection ratings

Ground Floor, Salamander House, 2-10 St John's Street, Bedford, Bedfordshire, MK42 0DH (01234) 215832

Provided and run by:
Sevacare (UK) Limited

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Background to this inspection

Updated 19 February 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service and to provide a rating for the service under the care Act 2014.

The inspection of Sevacare (Bedford) took place on 20 and 21 January 2016 and was announced. 48 hours’ notice was given to the registered manager. We did this because the manager is sometimes out of the office supporting staff or visiting people who use the service.

The inspection was undertaken by one inspector.

Before the inspection we checked the information we held about the service, including data about safeguarding and statutory notifications. Statutory notifications are information about important events which the provider is required to send us by law.

During our inspection we undertook telephone calls to 10 people who used the service and three relatives. We also visited three people in their homes. We spoke with five care workers, two team leaders the branch manager, two care co-ordinators, the administrator and the registered manager.

We reviewed a range of records about people’s care and how the service was managed. These included the care records of 10 people who used the service, their medication administration record (MAR) sheets and daily communication sheets. We also looked at three staff recruitment files, training records, quality assurance audits, minutes of staff meetings and the findings from questionnaires that the provider had sent to people.

Overall inspection

Good

Updated 19 February 2016

The inspection was announced and took place on 20 and 21 January 2016.

Sevacare (Bedford) provides personal care and support to people in their own homes and some people living in an Extra Care Housing Complex. At the time of our inspection 95 people were using the service. The frequency of visits ranged from one visit per day to four visits daily.

The service has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

At the last inspection on 28 October 2015, we asked the provider to take action and make improvements in how people’s medicines were administered and managed.

The provider submitted an action plan detailing that the improvement would be made by 22 December 2015. At this inspection we found that the action had been completed. People’s Medication Administration Record (MAR) sheets had been fully completed. Where medicines had not been administered the appropriate codes had been used to reflect this.

We found staff had been provided with safeguarding training to protect people from abuse and avoidable harm. There were risk management plans in place to protect and promote people’s safety.

Staffing numbers were suitable and adequate to keep people safe. The service ensured safe recruitment practices were being followed.

Staff received appropriate training to support people with their care needs. People were matched with staff who knew them well and were aware of their needs.

Where the service was responsible people were supported to have adequate amounts of food and drinks. If people’s health condition changed staff took the appropriate action to obtain medical attention.

Staff had established positive and caring relationships with people and treated them with kindness and compassion.

People were able to express their views and to be involved in making decisions in relation to their care and support. Their privacy and dignity were upheld by staff.

People’s care needs had been assessed prior to them receiving care. Where appropriate people and their relatives were involved in the assessment process.

The service had a complaints procedure and people were encouraged to raise complaints.

There was a culture of openness and inclusion at the service and staff were able to make suggestions on the quality of the care provided.

The senior staff team at the service demonstrated positive management and leadership skills.

The service had quality assurance processes in place to monitor the quality of the service provision.

The inspection was announced and took place on 20 and 21 January 2016.

Sevacare (Bedford) provides personal care and support to people in their own homes and some people living in an Extra Care Housing Complex. At the time of our inspection 95 people were using the service. The frequency of visits ranged from one visit per day to four visits daily.

The service has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

At the last inspection on 28 October 2015, we asked the provider to take action and make improvements in how people’s medicines were administered and managed.

The provider submitted an action plan detailing that the improvement would be made by 22 December 2015. At this inspection we found that the action had been completed. People’s Medication Administration Record (MAR) sheets had been fully completed. Where medicines had not been administered the appropriate codes had been used to reflect this.

We found staff had been provided with safeguarding training to protect people from abuse and avoidable harm. There were risk management plans in place to protect and promote people’s safety.

Staffing numbers were suitable and adequate to keep people safe. The service ensured safe recruitment practices were being followed.

Staff received appropriate training to support people with their care needs. People were matched with staff who knew them well and were aware of their needs.

Where the service was responsible people were supported to have adequate amounts of food and drinks. If people’s health condition changed staff took the appropriate action to obtain medical attention.

Staff had established positive and caring relationships with people and treated them with kindness and compassion.

People were able to express their views and to be involved in making decisions in relation to their care and support. Their privacy and dignity were upheld by staff.

People’s care needs had been assessed prior to them receiving care. Where appropriate people and their relatives were involved in the assessment process.

The service had a complaints procedure and people were encouraged to raise complaints.

There was a culture of openness and inclusion at the service and staff were able to make suggestions on the quality of the care provided.

The senior staff team at the service demonstrated positive management and leadership skills.

The service had quality assurance processes in place to monitor the quality of the service provision.