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Coppice Court Care Home Good

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating


Updated 11 June 2019

About the service:

Coppice Court Care Home provides nursing and personal care for people over 65 and accommodates up to 54 people in a purpose-built building divided into two separate units. The ground floor provides nursing care and support for people living with dementia. The first floor provides care for people whose main nursing needs are related to physical health needs, although people were also living with dementia or memory loss. At the time of this inspection 32 people were living in the service, 17 on the ground floor and 15 on the first floor.

People’s experience of using this service:

The service met characteristics of ‘Good’ in most areas.

For more details, please see the full report which is on the CQC website at

Since the previous inspection, significant improvements had been implemented to ensure the breaches and areas for improvement identified had been addressed. Medicine practice and related records had been improved. The reliance on agency staff had reduced and staff training improved to ensure staff had the skills to look after people. Care records and risk assessments were being used to inform the care and support provided and to ensure a person-centred approach to care. Quality monitoring systems had been improved and were being used on a daily basis. However, the provider had not demonstrated that all quality information had been used to improve the service. This included feedback from staff on the staffing levels and the analysis of the call bell response times. These had identified that staff were rushing to complete their work and some call bells were not being answered in a timely fashion.

People at Coppice Court received individualised personalised care that responded to their nursing needs. People told us all their care needs were met in a pleasant environment by staff who were skilled, knowledgeable and kind. One person said, “The care I get is very good, there is a good atmosphere.” Another said, “Oh yes I am very well looked after, I am very happy here.” A relative said, the atmosphere is good, very friendly, staff are always respectful and kind.”

Staff assessed and responded to any risks and took measures to reduce these and to keep people as safe as possible. Staff had a good understanding of how to identify and respond to any suspicion or allegation of abuse or discrimination. Medicines were handled safely.

Staff treated people with kindness and compassion. One staff member told us, “I and the rest of the team look after people as they were a family member.” They understood people's needs, choices and histories and knew what was important to each person. Any restriction to people’s liberty were made in the least restrictive way possible to ensure people’s safety. These had been considered in line with the Mental Capacity Act (MCA) 2005.

People were supported to take part in a variety of activities that they enjoyed and were meaningful. The provision of activities and entertainment were well developed and was an important part of people’s lives. They enjoyed the interaction and stimulation that this provided. For example, one person showed us a watercolour they had recently completed. A relative said, “The activity person is remarkable, she lets them achieve at their own level in a natural pleasant way.”

Registered nurses completed clinical training which reflected the needs of people in the home. Staff worked closely with health and social care professionals to secure the best outcomes for people’s health and well-being. Visiting professionals told us staff responded to their input in a positive, professional way and worked with them for people’s benefit.

People's dietary needs were assessed, and food provided was tailored to their individual need. They were supported to eat a range of healthy, freshly cooked meals, drinks and snacks each day.

The registered manager knew people and staff well. They had established a management team that were working hard to suppo

Inspection areas



Updated 11 June 2019

The service was safe

Details are in our Safe findings below.



Updated 11 June 2019

The service was effective

Details are in our Effective findings below.



Updated 11 June 2019

The service was caring

Details are in our Caring findings below.



Updated 11 June 2019

The service was responsive

Details are in our Responsive findings below.


Requires improvement

Updated 11 June 2019

The service was not always well-led

Details are in our Well-Led findings below.