• Hospital
  • Independent hospital

Soul Care Aesthetics

Overall: Requires improvement read more about inspection ratings

Chase House, High Green Court, Newhall Street, Cannock, Staffordshire, WS11 1GR (01543) 572838

Provided and run by:
Soul Care Aesthetics Ltd

Latest inspection summary

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Background to this inspection

Updated 18 April 2023

Soul Care Aesthetics is operated by Soul Care Aesthetics Ltd. The service sees patients on a day case basis only, therefore no overnight facilities were present. Facilities included 5 consulting rooms for aesthetic procedures; 1 of which was designated to be used for cosmetic surgery.

The service provided cosmetic surgery for patients over the age of 18; although did offer non-regulated procedures to young people aged 16 to 18. We inspected surgery as a core service.

The service registered with CQC in December 2016. The service has had the same registered manager in post since registration.

The service provided the following regulated activity:

  • Surgical procedures
  • Treatment of disease, disorder or injury
  • Diagnostic and screening

Activity – Between August 2022 and February 2023

  • The service carried out 253 surgical cosmetic procedures.
  • The service has 2 company directors, a clinic manager, registered nurses, operating department practitioner, 2 administration staff and a contracted cleaner.

Overall inspection

Requires improvement

Updated 18 April 2023

We had not previously rated this service. We rated it as requires improvement because:

  • Managers did not identify, mitigate, or control all risks within the service.
  • The service did not follow some of their own policies and the policies were not all aligned with the service.
  • Staff did not always action audits and ensure improvements were made.
  • Emergency equipment was not checked daily.
  • Medicines were not always prescribed or administered in line with national standards.
  • Managers did not always have oversight of the issues within the service including poor medicines management, risk management and lack of action from audits.
  • Staff had not received safeguarding children’s training in line with their policy.
  • Staff had not received training on the Mental Capacity Act.


  • The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records.
  • Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their procedure.
  • The service planned care to meet the needs of the patients, considered patients individual needs, and made it easy for people to give feedback. People could access the service when they needed it.
  • Staff provided good care and treatment and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information. Key services were available 7 days a week.