You are here

Reports


Review carried out on 9 September 2021

During a monthly review of our data

We carried out a review of the data available to us about Rubicon Court on 9 September 2021. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Rubicon Court, you can give feedback on this service.

Inspection carried out on 5 August 2019

During a routine inspection

About the service

Rubicon Court, also known as Mevtec 360 is a domiciliary care agency. It provides personal care to people living in their own houses and flats. At the time of the inspection only a limited number of people were using the service.

People’s experience of using this service and what we found

Care plans did not cover people’s preferences related to end of life care. Whilst no one using the service was receiving end of life care, their care plans did not contain information about their wishes and preferences about end of life care. We have made a recommendation about this issue.

People and their relatives told us they were happy with the care and support provided. They told us they felt safe. Systems were in place to protect people from abuse. Risk assessments were completed to identify and manage risks to keep people safe. Staff were trained to support people to take their medicines and measures were in place to protect people from the spread of infection. There were enough staff to meet people’s needs and staff were punctual. Pre-employment checks were carried out to ensure staff were suitable to support people. There were procedures for responding to accidents and incidents.

The service carried out assessments of people’s needs prior to the provision of care and support to ensure they could meet their needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. Policies and systems were in place to support this. Staff supported people to eat and drink enough to meet their needs. Staff had completed required training to perform their roles effectively and felt supported in their role. The service worked with other agencies to promote people’s health, safety and well-being.

People received care and support from staff who were caring and compassionate. Staff treated people in a respectful manner maintaining their dignity and encouraging independence. Systems were in place to protect people’s right to confidentiality. The service was respectful of people’s equality diversity.

Care plans were person centred and included the individual needs of people. Care plans were reviewed monthly to reflect people’s changing needs. Complaints procedures were in place and people and their relatives were provided with a copy of the procedure.

People and staff told us they found the registered manager approachable and supportive.

Rating at last inspection

This service was registered with us on 12 December 2016 and this was the first inspection.

Why we inspected

This was a planned inspection based on our current methodology of inspection scheduling.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see full report which is on the CQC website at www.cqc.org.uk