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Archived: Cross Lane House

The provider of this service changed - see new profile

Reports


Inspection carried out on 21 February 2013

During a routine inspection

People told us that they liked living at Cross Lane House as the staff were helpful and kind. Relatives said staff were attentive and responsive to the needs of people, without being instrusive.

We observed staff being respectful towards people and affording privacy. Staff displayed a good knowledge of the people they supported, and care records reflected this. Care records showed that people and their representatives had been involved in planning care and reviewing their care periodically. Records showed that GPs and District Nurses had been appropriately involved by the home for support with people's health needs.

Staff spoken with demonstrated a good understanding of how to safeguard people from harm. Training records showed that staff received regular training on protecting people from abuse and other topics relevant to their roles such as supporting people with dementia and end of life care. Staff told us they felt supported by the management team.

Records showed the provider regularly monitored the quality of the service. We saw that people were asked their views about the home via questionnaires and meetings.