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Park Vista Care Home Good Also known as Astoria Park

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 2 May 2019

About the service: Park Vista Care Home is registered to provide nursing and personal care and accommodation for up to 59 people. At the time of the inspection there were 54 people living in the service.

People’s experience of using this service:

People felt safe living at the service. Risk assessments ensured that action was taken to keep people safe. Staffing levels meant that people were safe and they received their care in a timely manner. People received their medication as prescribed. There were systems in place to record, monitor and learn from accidents and incidents.

Staff had the knowledge, skills and support they required to meet people’s needs effectively. However, they would benefit from specific training about people’s health conditions. People’s physical, emotional and social needs were identified so staff could meet these. People received support with eating and drinking when needed. People were supported to maintain good health and were supported by, or referred to, the relevant healthcare professionals.

People received care and support from staff that were kind and caring. People’s privacy and dignity was protected and promoted. Staff knew people well and what made them happy.People received person centred care that met their needs. Care plans were detailed so that staff knew people’s preferences and how people would like to be supported. Activities were provided according to people’s interests and hobbies. People knew how to make a complaint if needed.

People’s views had been sought in the running of the service. The provider and registered manager had worked hard to identify and make improvements to the service.

Rating at last inspection: Requires Improvement (report published January 2018)

Why we inspected: This was a planned inspection based on the rating at the last inspection.

Follow up: We will continue to monitor information we receive about the service until we return to visit as scheduled in our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 2 May 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 2 May 2019

The service was Effective.

Details are in our Effective findings below.

Caring

Good

Updated 2 May 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 2 May 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 2 May 2019

The service was well-led.

Details are in our Well-Led findings below.