The Care Quality Commission
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  • Care home

Meadow Bank Care Home

Overall: Good read more about inspection ratings

Meadow Lane, Bamber Bridge, Preston, Lancashire, PR5 8LN (01772) 626363

Provided and run by:
HC-One No.1 Limited

Important: The provider of this service changed. See old profile
Important: The provider of this service changed. See new profile

All Inspections

During an assessment under our new approach

Date of assessment: 4,5,8 and 9 December 2025. Meadow Bank Care Home is a nursing home service which supports older people and people who may be living with dementia.

The provider had a good learning culture and people could raise concerns. People were protected and kept safe from the risk of abuse. The facilities and equipment met people’s needs, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff did not always manage medicines well and some risk assessments required reviewing.

People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. People had enough to eat and drink to stay healthy. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. They monitored people’s health to support healthy living. Staff made sure people understood their care and treatment to enable them to give informed consent.

People were treated with kindness and compassion. Staff protected their privacy and dignity. Staff treated people as individuals and supported their preferences. People had choice in their care and were encouraged to maintain relationships with family and friends. Staff responded to people in a timely way. The provider supported staff wellbeing.

Staff provided information people could understand. People knew how to give feedback and were confident the provider took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination. People received fair and equal care and treatment. Staff worked to reduce health and care inequalities through training and feedback. People were involved in planning their care and understood options around choosing to withdraw or not receive care.

Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. People with protected characteristics felt supported. Staff understood their roles and responsibilities, however some aspects of managing risk required strengthening. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas.

10 February 2021

During an inspection looking at part of the service

Meadow Bank Care Home is registered to provide care for up to 120 older people including people living with dementia and people who require nursing care in four single storey units. Accommodation is in single fully furnished bedrooms and each unit has assisted bathing facilities, dining and lounge areas. The laundry services and kitchen facilities are centrally located within the administration block and main reception area. At the time of our visit 73 people were living at the home.

We found the following examples of good practice.

The home had comprehensive policies and procedures to manage any risks associated with the Covid 19 pandemic. This included the management of people with a Covid 19 positive diagnosis. The policies and procedures were updated regularly following any changes in national guidance.

People living in the home and their next of kin were supported to maintain contact through a range of methods including visit appointments in a ‘pod’, window visits, skype video and the telephone.

There was an ample supply of PPE for staff and any visitors to use. Hand sanitiser was readily available throughout the service. Staff had received training on the use of PPE and we observed staff wearing it correctly during out inspection. Clear signage and information was in place throughout the home to remind staff of their responsibilities.

Each unit where people were accommodated had a dedicated housekeeper and enhanced cleaning regimes and decontamination procedures were implemented.

Screening procedure were in place for all for people living in the home, the staff and all visitors, including health professionals and maintenance staff. This include a lateral flow Covid 19 test (LFT). A recent incident where procedures had not been followed fully, resulted in immediate action by home and reinforcement of the policy and procedures.

The manager said she offered an open-door policy and tried to spend time with staff on the units as a way of informal support. The company provided a weekly bulletin, and this included information such as myth busters to promote the better understanding of Covid 19 and the vaccination programme.

5 March 2018

During a routine inspection

Meadow Bank Care Home is registered to provide care for up to 110 older people including people living with dementia and people who require nursing care in four single storey units. Accommodation is in single fully furnished bedrooms and each unit has assisted bathing facilities, dining and lounge areas. The laundry services and kitchen facilities are centrally located within the administration block and main reception area.

This inspection took place on 05, 06 and 07 March 2018, and the first day was unannounced. It was the first inspection of the home since a change in ownership took place in December 2017.

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Meadow Bank is a ‘care home.’ People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, both of which we looked at during this inspection

There was no registered manager in place. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. However, we saw evidence the manager at Meadow Bank was in the process of registering.

The manager and staff worked hard to understand people’s backgrounds, preferences to care and how they liked to be supported. Care records we reviewed included their life histories to help employees gain a better awareness of each person.

People and staff said they felt the management team was visible about the home and the new manager was experienced and had good leadership skills. We saw records demonstrated action had been taken when the provider’s wide-ranging quality assurance systems identified issues.

People we spoke with told us they felt safe and comfortable at the home. Staff had safeguarding training to enhance their skills to protect people from potential abuse, inappropriate support or poor care.

We reviewed rotas and found staffing levels and skill mixes were sufficient to help people with a timely approach. The manager checked staff learning with competency testing and question sessions, which covered multiple areas including personal care, infection control and the Mental Capacity Act. .

We noted staff gave people their medicines with a safe and patient approach. All the staff who administered medication received training and competency testing to underpin their skill and knowledge. One person said, “The staff are very effective, good with your medication.”

Staff promoted lunch as a sociable occasion and ensured a welcoming atmosphere during mealtimes. They documented people’s preferences and special diets, whilst frequently checking their weights and monitoring their health against any potential concerns.

During our inspection, we saw staff continuously asked people’s permission before they undertook any tasks. Staff had training and understood the principles of the Mental Capacity Act 2005 (MCA) and associated Deprivation of Liberty Safeguards (DoLS).

When we discussed the principles of good care, staff demonstrated a good level of awareness. This was enhanced by clear involvement of people and their relatives in their care planning. One person who lived at Meadow Bank told us, “Very nice staff. Yes, they’re kind and compassionate.”