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Cold Springs Park Care Home Good

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating


Updated 23 May 2019

About the service: Cold Springs Park is a residential care home which can provide personal care and support for up to 60 older people, some of whom are living with dementia. Accommodation is provided across two units in a single storey, purpose-built home. At the time of this inspection there were 51 people living at the service.

People’s experience of using this service: People and relatives praised the staff for the care and kindness they showed to them and to their families. They commented, “I never knew people could be so kind” and “The level of care here has been amazing and my family member is thriving again.”

People said the home was clean, warm and comfortable. They described the food as “very good” and they had lots of choices. People said there were lots of interesting activities and the chance to go out into their local community.

There were enough staff to assist the needs of the people who lived there. People said when they requested help, staff came straight away. Staff were vetted to make sure they were suitable to work at the care home. Staff said they were well trained and supported in their roles.

Staff knew how to protect people from avoidable harm. People at risk of falls or poor health were provided with the assistance and equipment they needed. People’s medicines were managed safely. The accommodation was well-maintained and a safe place to live.

People’s needs were assessed before they came to the home. People were supported to have maximum choice and control of their lives and staff assisted them in the least restrictive way possible; the policies and systems in the service supported this practice. When people were unable to make decisions about their care and support, the principles of the Mental Capacity Act (2005) were followed.

There was a friendly, welcoming atmosphere in the home. People and staff enjoyed good relationships and spent time chatting together. Staff made sure people were treated with dignity and respect, and their privacy was protected. People were offered choices and their decisions were respected. There was a good range of activities, exercises and opportunities to go outside.

At the last inspection some care plans did not always reflect people’s needs. We made a recommendation about that. During this inspection we found care plans had been improved so staff had the right guidance to assist people in the right way. Staff were sensitive and compassionate about the care they provided to people at the end stages of their lives.

People said the home was well-run. They were asked for their views at meetings and in surveys. They had information about how to raise issues and were happy with the way these were dealt with. Staff said the management team were open, approachable and supportive.

The manager and provider worked well with other services and local groups. They carried out regular monitoring checks of the service and had plans to continuously improve the home.

For more details, please see the full report which is on the CQC website at

Rating at last inspection: Requires Improvement (report published in April 2018).

Why we inspected: This was a scheduled inspection based on the previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

Inspection areas



Updated 23 May 2019

The service was safe.

Details are in our Safe findings below.



Updated 23 May 2019

The service was effective.

Details are in our Effective findings below.



Updated 23 May 2019

The service was caring.

Details are in our Caring findings below.



Updated 23 May 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 23 May 2019

The service was well-led.

Details are in our Well-Led findings below.