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Mersey Parks Care Home Requires improvement

The provider of this service changed - see old profile


Inspection carried out on 16 July 2019

During a routine inspection

About the service

Mersey Parks Care Home is a residential care and nursing home providing personal and nursing care to 109 people aged 65 and over at the time of the inspection. The service can support up to 120 people. The care home is set out across four single-floor units and one office block. Three units provided residential care for people, including those living with dementia. One unit provided general nursing care.

People’s experience of using this service and what we found

People’s experience of using the service varied. Staffing had been planned but not always deployed effectively to ensure people’s safety, dignity and person-centred care. Aspects of the service’s record-keeping, person-centred planning and governance were not always robust. Many staff had worked at the service for a long time, felt they were overall well supported by line managers and worked together effectively as a team. However there had been a period of unsettlement with regards to the management of the service and changes. This, together with staffing level concerns, had contributed to an at times very low staff morale. An interim manager had recently started at the service to help provide stability, support staff engagement and drive outstanding improvements.

People using the service felt safe living at Mersey Park and together with their relatives overall spoke well of the staff team. Staff were knowledgeable about people’s needs and spoke with dedication about their work. We identified however that person-centred knowledge at times needed to be shared better, to ensure people were safely, effectively and well cared for. We observed overall kind, respectful interactions between people. Activities were on offer and continued to be developed, to help involve, engage and stimulate people using the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; however, we found at times the policies and systems in the service needed to be used more consistently to support this practice.

The provider had invested into a complete refurbishment of the service, to make it brighter and more inviting. Staff support through regular training and supervision had been addressed by the provider, with some improvements made. The service worked with a variety of other professionals to help promote people’s health, wellbeing and positive outcomes.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was requires improvement (published 9 October 2018). The service remains rated requires improvement. This service has been rated requires improvement for the last two consecutive inspections.

Why we inspected

This was a planned inspection based on the previous rating. We brought the inspection forward in part due to concerns we had received about people's safety, this included through notifcations sent by the service. These concerns continued to be under investigation at the time of our visit and we have not reviewed or reflected details within this report.


We have identified breaches in relation to ensuring sufficient staff planning and deployment, as well as the effectiveness of governance systems and record-keeping at this inspection. Please see the action we have told the provider to take at the end of this report.

Follow up

We will request an action plan for the provider and meet with them to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection carried out on 7 August 2018

During a routine inspection

This inspection took place on 07 and 08 August 2018 and was unannounced. This was the first inspection of this home since it had been acquired by the provider, late in 2017.

Mersey Parks Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The home is registered to provide accommodation and care including nursing, for 150 people. The site comprises four accommodation units and an administration block. Each of the units accommodates about 30 people. Two units specialise in residential care for people with dementia, a third provides general nursing care and the fourth provides general residential care. At the time of our inspection, there were 100 people living in the home permanently and two people were there for periods of respite care. The home is purpose built and is situated near good public transport links and is surrounded by a garden area.

The service requires a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. At the time of this inspection, there was a registered manager who had been with the service for some time, both for the previous provider and the current provider.

We inspected medication storage and administration procedures in the home. These were varied, as some of the documentation was incomplete and storage was not consistently good. We found evidence that some medicines administered did not have the correct or consistent documentation to show how decisions had been made about how to administer them.

There were approximately 140 staff, comprising registered nurses, carers, maintenance, domestic, kitchen and laundry staff and administrative staff. Many of the staff had been with the service for over 10 years. There were unit managers for each unit and a clinical services support manager. However, staff and some people and visitors felt there were not enough staff on duty. Staff and visitors told us there were insufficient staff. We have recommended that the service reviews staffing numbers.

Many staff had been trained by the previous provider, but the training schedule for this year was only a third completed. We have recommended that the service regularly reviews its training schedule.

The service was in the middle of moving all its paperwork and its policies and procedures over to those of the new provider. The documentation was in either the old providers or the new providers format, but it was not consistent throughout the home and many of the old care files were disorganised. We felt that insufficient resources were being used to enable care plan reviews and updates to happen. The registered manager told us the provider would address this immediately. We saw that risk assessments had been completed which had identified risks to people’s safety and well-being and these were being updated. We have made a recommendation that this process be speeded up.

The registered nurses who were employed in the home had all had their PIN number checked each month to ensure it was current. A PIN number was issued by the nursing and midwifery regulator, the Nursing and Midwifery Council, when registered staff were considered to have the skills, knowledge, good health and good character to do their job safely and effectively; this was also known as being, ‘fit to practice’.

The registered manager had a good knowledge of the Mental Capacity Act and its associated Deprivation of Liberties Safeguards, but some staff told us they had not received recent training in this. Staff training showed generally poor take up, but