Archived: Excel Enterprises Global Limited t/a Supreme Home Care Also known as Supreme Home Care

Acorn House, Unit 34, 74-94 Cherry Orchard Road, Croydon, Surrey, CR0 6NZ

Provided and run by:
Excel Enterprises Global Limited

All Inspections

3 July 2012

During a routine inspection

The registered manager was not available when we visited however they contacted us by phone. A newly appointed care coordinator provided information we requested where they could.

We spoke to a person who uses the service and the relative of another person who uses the service. The person who uses the service told us that they had been using the service for one month and they were happy with the service.

Both told us that they were given information about Supreme Home Care when the service started, this included telephone contact details, how to make complaints and information about what they should expect from the service.

Both told us that a care coordinator had visited them at home and carried out a needs assessment, they told us they were involved in the assessment and drawing up and agreeing support plans. They told us that staff were pleasant, caring, turned up on time and carried out the tasks as stated in the support plan.

Both told us that they had completed satisfaction surveys for the service and had been contacted by managers on the telephone to see if they had any concerns about the service they were receiving.