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Inspection Summary


Overall summary & rating

Good

Updated 9 July 2016

This was an announced inspection that took place on 6 June 2016.

Acorn Park Adult Services provides accommodation and residential care for up to nine younger adults with learning disabilities or autistic spectrum disorder. People live in one of three seperate houses. There were nine people living at the home at the time of our inspection.

There was a manager at the home who had applied to become the registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were safe living at Acorn Park Adult Services. People received support from staff who were kind and caring and treated people with compassion, dignity and respect.

People’s dignity was promoted and staff treated people as individuals. They had developed good relationships with them and encouraged their independence. People were able to develop relationships with others within the community, gain voluntary employment and take part in activities that they enjoyed.

Staff were well trained and supported by the manager. They had the skills and knowledge to provide support to the people they supported. They understood the requirements of the Mental Capacity Act (2005) and the Deprivation of Liberty Safeguards which meant that they were working within the law to support people who may lack capacity to make their own decisions.

People were supported to maintain their health when they became unwell or required specialist help with an existing condition. The culture of the home was open where the people who lived at the home, their relatives and staff could question current care practices without hesitation. People, their relatives and staff were listened to and felt that they mattered.

The quality and safety of the care provided was effectively monitored and the service demonstrated a learning culture. Good leadership was demonstrated at all levels.

Inspection areas

Safe

Good

Updated 9 July 2016

The service was safe.

There were systems in place to protect people from the risk of abuse and harm.

There were enough staff to provide people with support when it was required and to keep them safe.

People received their medicines when they needed them and the premises where people lived was homely and well maintained.

Effective

Good

Updated 9 July 2016

The service was effective.

Staff had the knowledge and skills required to provide people with good quality safe care.

Staff asked for people’s consent before providing them with care.

People received enough food and drink to meet their needs. They were supported by the staff to maintain their health.

Caring

Good

Updated 9 July 2016

The service was caring.

Staff and volunteers were kind and compassionate.

People were listened to and treated with dignity and respect.

People’s independence was promoted and encouraged.

Responsive

Good

Updated 9 July 2016

The service was responsive.

People’s needs and preferences were regularly assessed and these were being met.

People had access to a range of community based activities, and were encouraged to maintain their hobbies and interests.

There was a complaints policy and procedure in place and people were provided with information on how to make a complaint.

Well-led

Good

Updated 9 July 2016

The service was well led.

The manager had promoted an open culture where people and staff felt comfortable to ask for change or raise a concern.

People, staff and volunteers felt listened to and valued.

The quality and safety of the care provided was monitored and people were regularly asked for their opinions on this.