We carried out a review of the data available to us about Aitop Healthcare Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Aitop Healthcare Limited, you can give feedback on this service.
Aitop Healthcare is a domiciliary care agency providing personal care to people living in their own homes. Not everyone who uses domiciliary care services receive personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
At the time of our inspection, one person received support with personal care.
People’s experience of using this service and what we found
Since the last inspection the person continued to receive safe care and support. Risk assessments were in place and reviewed regularly. The registered manager understood safeguarding procedures. Safe recruitment practices were in place to ensure staff who were appointed were suitable for their roles.
The person received their support calls on time. Medicines support was provided safely when required. Infection control measures were in place including use of personal protective equipment (PPE). Processes were in place to record and follow up accidents and incidents appropriately, which included consideration of any lessons which could be learned.
The person’s care records were comprehensive and contained clear information about their care and support needs. Care plans were reviewed and updated regularly and as the person’s needs changed. The registered manager had a good understanding of the person’s needs and individual preferences. They had received training appropriate for their role.
The registered manager was reliable and caring. The person was treated with respect. They received care which maintained their dignity and promoted their independence. Consent was sought before any care was delivered.
The registered manager monitored the quality of the service and a range of quality assurance audits were in place. They had plans for development of systems and processes as the service grew. They were aware of their legal responsibilities and worked in an open and transparent way. The person's relative was very positive about all aspects of the care provided by Aitop Healthcare.
The person was supported to have maximum choice and control of their lives and they were supported in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
At the last inspection of this service we could not award a rating as there was insufficient information available (report published 10 May 2022).
This inspection was prompted by a review of the information we held about this service.
The overall rating for the service has changed from ‘inspected but not rated’ to good based on the findings of this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Aitop Healthcare on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
Aitop Healthcare is a domiciliary care agency providing personal care to people living in their own homes. Not everyone who uses domiciliary care services receive personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
At the time of our inspection, one person received support with personal care. There was insufficient information available to give the service a rating.
People’s experience of using this service and what we found
The person received safe care and support. Risk assessments were in place and reviewed regularly. The registered manager understood safeguarding procedures. Safe recruitment practices were in place to ensure staff who were appointed were suitable for their roles.
The person received their support calls on time. Medicines support was provided safely when required. Infection control measures were in place including use of personal protective equipment (PPE) and testing for COVID-19.
The person’s care records contained clear information about their care and support needs. The registered manager had a good understanding of the person’s needs and individual preferences. They had received training appropriate for their role.
The registered manager was reliable and caring. The person was treated with respect. They received care which maintained their dignity and promoted their independence. Consent was sought before any care was delivered.
The registered manager monitored the quality of the service and a range of quality assurance audits were in place. They had plans for development of systems and processes as the service grew. They were aware of their legal responsibilities and worked in an open and transparent way. The person's relative was confident any issues or complaints would be addressed and resolved.
The person was supported to have maximum choice and control of their lives and they were supported in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This service registered with us on 27 March 2017. There have been periods of time when this service has been dormant, which means not having any active packages of care. This is the first inspection of this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.