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Inspection Summary


Overall summary & rating

Good

Updated 15 December 2017

Northwest domiciliary agency is a domiciliary care agency, which provides personal care and support for adults who live in the community and who have mental health issues, a learning disability or autistic spectrum disorder. The agency office is based in a residential area of Ormskirk. At the time of our inspection the service supported five people who lived in a supported living setting and six people who lived in their own houses in the community. Twenty four care staff were appointed.

At the last inspection, the service was rated Good.

At this inspection we found the service remained Good.

People were safe using the services of Northwest domiciliary agency. Recruitment practices and safeguarding policies helped to protect people from harm. Detailed assessments provided good guidance for staff about how health care risks could be minimised and we found medicines were being well managed. This helped to ensure people were kept safe.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems of the service supported this practice.

Personal development for staff was an important aspect of the organisations ethos. This was supported by detailed induction programmes, regular supervisions, annual appraisals and a varied training schedule for all those who were employed. This helped to ensure the staff team was knowledgeable, competent and confident to deliver the care and support which people needed.

Staff members were kind and caring towards those who used the service. People’s privacy, dignity and independence were consistently promoted. The staff team had received training in relation to equality and diversity. This helped to ensure that everyone was treated equally and were afforded the same opportunities.

Medicines and complaints were being well managed and people were offered appropriate choices at all times. The plans of care were person centred; providing staff with clear guidance about people’s assessed needs and how these needs were to be best met. This helped to ensure people received the care and support relevant to their individual health and social care needs.

Regular audits, surveys and risk assessments had been conducted, so that the quality of service could be closely monitored. This helped to ensure people were receiving the care and support they required. Meetings for staff and service users were held at regular intervals. This enabled people to be involved in decisions about how the service was run.

We always ask the following five questions of services.

Inspection areas

Safe

Good

Updated 15 December 2017

The service remains Good.

Effective

Good

Updated 15 December 2017

The service remains Good.

Caring

Good

Updated 15 December 2017

The service remains Good.

Responsive

Good

Updated 15 December 2017

The service remains Good.

Well-led

Good

Updated 15 December 2017

The service remains Good.