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Archived: The Royd Good

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 9 August 2016

This inspection took place on 12 May 2016 and was unannounced. We last inspected this service on 12 June 2013 and we saw that all the regulations we checked were being met.

The Royd provides accommodation and support to up to 16 people who have an enduring mental health illness. At the time of our inspection there were 14 people that lived at The Royd.

There was a registered manager in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were provided with care and support that met their needs and that ensured that they were protected from harm and abuse. Risks associated with people’s needs were assessed and discussed with people so they had some control over the risks they wanted to take.

People were supported by sufficient numbers of skilled, knowledgeable and safely recruited staff.

People were supported to have their medicines as prescribed and people were supported to manage their medicines if possible.

People were happy with the food they ate and were supported to make choices and make their own snacks and drinks. People’s specific dietary needs were catered for and their health needs were met by healthcare professionals that were available in the community or in hospitals.

People had built up good relationships with staff that were caring and supportive and that promoted people’s privacy, dignity and independence.

People’s changing needs were identified and met by staff that were knowledgeable and had the skills to seek advice when needed.

People were able to raise concerns if they had any and these were resolved appropriately.

The service was led by a registered manager who ensured that the support provided to people was based on their needs. Staff were supported to develop their skills. Systems in place ensured that the service continued to improve.

Inspection areas

Safe

Good

Updated 9 August 2016

The service was safe.

People were protected by staff that had the skills and knowledge to recognise abuse and take actions to protect people from harm.

People were supported by enough members of staff to meet people’s needs.

People received their prescribed medicines as required

Effective

Good

Updated 9 August 2016

The service was effective

People received care from staff that had received adequate training and had the knowledge and skills they required to do their job effectively.

People received care and support with their consent and people’s rights were protected because key processes had been fully followed to ensure people were not unlawfully restricted.

People’s nutritional needs were assessed and monitored to identify any risks associated with nutrition and hydration and had food they enjoyed.

People were supported to maintain good health because staff worked closely with other health and social care professionals when necessary.

Caring

Good

Updated 9 August 2016

The service was caring.

People were supported by staff that were kind and caring and who knew them well, including their personal preferences, likes and dislikes.

People were cared for by staff who protected their privacy and dignity and who respected their equality and diversity needs.

People were encouraged to be as independent as possible.

Responsive

Good

Updated 9 August 2016

The service was responsive.

People felt involved in the planning and review of their care.

People had the opportunity to engage in group and individual social activities that they were interested in.

People were supported to maintain relationships with their friends and relatives.

People were encouraged to offer feedback on the quality of the service and knew how to complain.

Well-led

Good

Updated 9 August 2016

The service was well led.

The service provided was of a consistently good standard that ensured that people’s needs were met appropriately.

There was an open, supportive and inclusive culture where staff, visitors and people were able to express their views.

There were systems in place to monitor the quality of the service and to ensure continued improvement.