Archived: Beeton Grange

Beeton Grange provides accommodation and support for up to 24 people who have an enduring mental health illness. At the time of our inspection 23 people lived there.

There was a registered manager in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were provided with care and support that was safe and effective because staff knew how to protect them, were knowledgeable about their needs and worked with other professionals to ensure people’s needs were met.

People were supported by sufficient numbers of skilled and suitably recruited staff.

People were supported to have their medicines as prescribed and people were supported to manage their medicines if possible.

People were happy with the food they ate, were supported to make choices and make their own snacks and drinks. People’s specific dietary needs were catered for and their health needs were met by healthcare professionals involved in their care.

People had built up good relationships with staff that were caring and supportive and that promoted people’s privacy, dignity and independence.

People’s changing needs were identified and met by staff that were knowledgeable and had the skills to seek advice when needed.

People were able to raise concerns if they had any and these were resolved appropriately.

The service was led by a registered manager who ensured that the support provided to people was based on their needs. Staff were supported to develop their skills. Systems in place ensured that the service continued to improve.

We saw that people were treated with dignity and respect. Staff listened to people and prompted them to complete tasks. One person told us, "Staff are nice. I can cook my meals and get cooked meals prepared for me twice a week.". This meant people's independence was encouraged.

People were involved in preparing meals, chatting to each other, shopping, attending a day centre or spending time in their bedrooms. Two people told us about their holiday in the Isle of Wight. This meant people led fulfilled lives doing the things they enjoyed.

People's needs were met in an individualised way and their health needs were met with support from staff and a variety of health professionals. One person told us, "I'm better than I was.' Another person said, "It's good here, I get lonely sometimes but I can chat to the staff."

Staff were knowledgeable about people's needs. Staff were supported to carry out their

roles safely. Staff told us they liked working in the home and felt supported by the manager."

People living in the home were protected from the risks of abuse and unsafe care.

The provider ensured that there was adequate monitoring of the service to ensure that people received a good service that met people's needs.

People were treated with dignity and respect. Staff listened to people's views and prompted them to complete tasks. One person told us, 'Staff help me to do shopping, clean room and do laundry'. This meant peoples' independence was encouraged.

People were involved in preparing meals, chatting to each other, going shopping, to the day centre or spending time in their bedrooms. One person told us, 'I went to Wales this year. Staff asked us where we wanted to go'. This meant people led fulfilled lives.

People's needs were met in an individualised way and their health needs were met with support from staff and a variety of health professionals. One person told us, 'It's the best place I've lived in'. Another person said, 'Its good here, great really'.

Staff were knowledgeable about people's needs. Staff were supported to carry out their roles safely. Staff told us they liked working in the home and 'People generally get on well together'.

People living in the home were protected from the risks of abuse and unsafe care.

The provider ensured that there was adequate monitoring of the service to ensure that people received a good service that met people's needs.