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Primera Assisted Living Limited Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 21 May 2019

About the service:

Primera Assisted Living is a community based care provider that provides personal care and support to people in their own homes. At the time of our inspection there was one person receiving personal care.

People’s experience of using this service:

The person using the service felt safe and staff knew how to keep them safe from harm. The provider had a recruitment process to ensure they had enough staff to support people safely. Care staff followed infection control guidance and had access to personal protective equipment.

Care staff had the skills and knowledge to meet people's needs. The person using the service was supported to have maximum choice and control of their lives. The person’s nutritional needs were met to ensure they had a healthy diet.

The person using the service was supported by care staff who were kind and caring and knew them well. Care staff had built good relationships with the person. The person’s privacy, dignity and independence were respected by care staff.

The person's support needs were assessed regularly and planned to ensure they received the support they needed. The person’s support was individualised. The person was supported to take part in activities of interest and their preferences, likes and dislikes were known to care staff. The provider had a complaints process which the person was aware of to share any concerns.

The service was well managed. Feedback questionnaires were used to gather information about the person’s views. Spot checks and audits were carried out to ensure the quality of the service was maintained.

More information is in the Detailed Findings below.

Rating at last inspection:

This is the first inspection for this service.

Why we inspected:

This was a planned comprehensive inspection.

Follow up:

We will continue to monitor the service through the information we receive until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 21 May 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 21 May 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 21 May 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 21 May 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 21 May 2019

The service was well-led

Details are in our Well-Led findings below.