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Archived: Angel Solutions (UK) Ltd

This service was previously registered at a different address - see old profile

This service is now registered at a different address - see new profile

Reports


Inspection carried out on 19 September 2014

During an inspection in response to concerns

During this unannounced inspection by one inspector, we spoke with the registered manager and one member of staff. We looked at records held by the provider including those kept for staff training, complaints and quality assurance. The registered manager told us that the agency was not providing personal care or support to any people using the service at the time of our visit.

There were systems in place at the agency to assure the quality of care being delivered. We saw that the organisation gathered information from people who used the service, from spot checks on care delivery and from incidents and complaints. This information had been used to identify areas for improvement. For example, action had been taken to ensure records kept about people using the service were kept secure and confidential following a recent incident.

Inspection carried out on 11 June 2013

During a routine inspection

At the time of our inspection the service was providing care and support to five people in their homes. We spoke with two people using the service and to the relatives of another two people using the service and asked them for their views of the care and support provided. People were positive about their experiences. One of the people using the service told us, “I think they provide a good service. My carer does what she’s meant to do.” Another person said, “They carry out their tasks properly. It’s a helpful service and I’m happy with what I get.” A relative of another person using the service told us, “They are giving the care and support that she needs.”

We looked at the plans in place to provide care and support to people using the service. We saw these had been developed following an assessment of people’s needs. People had been able to state their specific preferences for how they were looked after. We also saw from care plans there was guidance for staff about how to meet people’s care and support needs. People we spoke with confirmed they had been able to sign a care plan to consent to the care and support provided by staff.

There were effective procedures in place to recruit and appoint staff and appropriate checks were made about staff’s suitability to work for the service.

People were asked for their views about the service and had been provided opportunities to make suggestions. We saw the service had made changes and improvements that people wanted.

Inspection carried out on 16 May 2012

During a routine inspection

We spoke with people who use the service, their representatives and with the referring local authority, to ask them what they thought about the quality of care delivered. On the whole most people we spoke with told us the service delivered was satisfactory. One person told us they were ‘quite happy with the service’ and they had no ‘complaints’. The referring local authority told us ‘they do what you expect them, as a provider, to do’.

Some people told us they had initial concerns about the quality of staff when they first started to use the service. People said they had been able to express their concerns with the provider, who had subsequently taken action to bring in better trained staff to deliver the care and support needs of people who use the service.