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Archived: Angel Solutions (UK) Ltd

This service was previously registered at a different address - see old profile

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Inspection report

Date of Inspection: 16 May 2012
Date of Publication: 8 June 2012
Inspection Report published 8 June 2012 PDF | 46.1 KB

Overview

Inspection carried out on 16 May 2012

During a routine inspection

We spoke with people who use the service, their representatives and with the referring local authority, to ask them what they thought about the quality of care delivered. On the whole most people we spoke with told us the service delivered was satisfactory. One person told us they were ‘quite happy with the service’ and they had no ‘complaints’. The referring local authority told us ‘they do what you expect them, as a provider, to do’.

Some people told us they had initial concerns about the quality of staff when they first started to use the service. People said they had been able to express their concerns with the provider, who had subsequently taken action to bring in better trained staff to deliver the care and support needs of people who use the service.