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Inspection carried out on 16 August 2018

During a routine inspection

Eveson Road is registered to provide accommodation and personal care for one person who is a younger adult with a learning disability and autism. At the time of our inspection one person was using the service. Our inspection was unannounced and took place on 16 August 2018 with telephone calls to relatives taking place on 21 August 2018. This was the first inspection since the service was registered on 16 December 2016.

Eveson Road is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen”.

Staff were aware of safeguarding procedures and knew what action to take if they had any concerns. Staff supported people in safe manner. Recruitment of staff was carried out appropriately. Administration and recording of medicines given were carried out safely.

Staff had the skills and knowledge required to support the person using the service effectively. Staff received an induction prior to them working for the service and they felt prepared to do their job. Staff could access ongoing training to assist them in their role. Staff could access supervision and felt able to ask for assistance from the registered manager. Staff knew how to support the person using the service in line with the Mental Capacity Act and gained their consent before assisting or supporting them. Staff encouraged the person to eat healthily and supported their healthcare needs.

Staff members treated the person with compassion and kindness. The person using the service was involved in making their own decisions about their care as far as possible. Staff ensured that the person was able to maintain their privacy and dignity and encouraged them to retain an appropriate level of independence with staff there ready to support them if they needed help.

People’s preferences for how they wished to receive support were known and considered by the care staff. Staff understood people’s needs and provided specific care that met their preferences. Relatives knew how to raise complaints or concerns and felt that they would be listened to and the appropriate action would be taken.

Detailed quality assurance audits were carried out and provided the registered manager and the provider with a clear overview of the service. Relatives and staff felt the service was led in an appropriate way. Staff were supported in their roles. Staff felt that their views or opinions were listened to. We received notifications of incidents as required.