You are here

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 16 November 2019

About the service

Hallgarth is a residential care home providing personal and nursing care to 54 people aged 65 and over at the time of the inspection. The service can support up to 60 people.

People’s experience of using this service and what we found

People felt safe and were happy living there. There were enough staff to meet people's needs. Medicines were managed effectively. Staff followed infection prevention and control guidelines. The service was clean and tidy. Risks to people were identified and managed.

Staff sought people's consent before providing care and support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice. Staff training in key areas was up to date.

People were treated with kindness and compassion. Staff respected people's privacy and dignity and people were supported to be as independent as possible. Staff had built positive and caring relationships with people and their families.

People received personalised care that was responsive to their needs and preferences. Staff knew people's needs well. People and relatives knew how to make a complaint. Complaints were handled appropriately. People had access to a range of activities which reduced the risk of isolation.

There were effective systems in place to monitor the quality of the care provided. People's feedback was sought regularly and acted upon. We received positive feedback about how the service was managed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 25 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 16 November 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 16 November 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 16 November 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 16 November 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 16 November 2019

The service was well-led.

Details are in our well-led findings below.