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Inspection Summary


Overall summary & rating

Good

Updated 21 May 2019

About the service:

Himley Mill is a care home that accommodates 86 people in three separate households. Beech, Kingswood and Woodlands. At the time of our inspection 76 people were living in the home. Within each household there are various communal areas including lounges and dining areas. There are also garden areas that people can access.

People’s experience of using this service:

The care people received was safe. Individual risks to people were considered. Safeguarding procedures were in place. Medicines were managed in a safe way. There were enough staff available for people. Infection control procedures were implemented. Lessons were learnt when things went wrong in the home.

The care people received was effective. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff received training that helped support people. People received support from health professionals when needed. People enjoyed the food and were offered a choice. The environment was adapted to meet people’s needs.

People and relatives were happy with the staff that supported them and staff supported them in a kind and caring way. People were offered choices, remained independent and their privacy and dignity was maintained.

People received care that was responsive to their needs. The care they received was individual and specific to their needs. People had the opportunity to participate in activates they enjoyed. There was a complaints procedure in place. Plans were in place when people were receiving end of life care.

The service was well led. Systems were in place to manager quality within the home, information was used to drive improvements. The provider sought the opinions of people who lived at the home and used this information to make changes. Staff felt supported to and listened to.

More information is in the full report.

Rating at last inspection:

Requires Improvement (Last report published 24 May 2018)

Why we inspected:

This was a planned inspection based on the rating at the last inspection.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas

Safe

Good

Updated 21 May 2019

The service was Safe

Details are in our Safe findings below

Effective

Good

Updated 21 May 2019

The service was Effective

Details are in our Effective findings below.

Caring

Good

Updated 21 May 2019

The service was Caring

Details are in our Caring findings below.

Responsive

Good

Updated 21 May 2019

The service was Responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 21 May 2019

The service was Well led

Details are in our Well led findings below.