Laurel Court (Didsbury)

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

People and their relatives played a meaningful role in shaping the service. Regular meetings were well attended, and everyone who joined felt heard and included in decisions that led to service improvements.

For those with limited communication, staff made thoughtful adjustments to ensure their voices were understood. One staff member used a translation app, while another was able to speak a person’s first language, helping build trust and clarity in daily interactions.

People also had access to advocacy support and community groups and were well supported by wider health and social care systems, ensuring their needs were met holistically and respectfully.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.