Crockstead Farm House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question as good. At this assessment the rating has remained as good. This meant people’s needs were met through good organisation and delivery.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders were innovative in how they listened to information about people who are most likely to experience inequality in experience or outcomes. Staff and leaders actively used this information to provide exceptionally tailored care, support and treatment in response to this.

People led full and active lives, supported by an exceptional staff team who knew and cared for people well. Support was in most cases 1 to 1 however was not visibly intrusive. People moved around the home and made use of all the space and activities available, when they wanted to. Staff were in the background which enabled people’s freedom but were always close enough to step in if support were needed. Everyone supported carried out chores and tasks around the home which were to the benefit of everyone. People displayed a range of abilities to carry out these tasks but everyone was involved. Some people spent time helping the gardener and maintenance staff. Others helped with food preparation and others with the laundry. Relatives told us about the transition of their loved ones and how, in most cases, people were withdrawn and inactive when they first moved to the home. They described the support and freedom that people had as being exceptional and having resulted in people leading their best lives possible. A relative said, “He goes out and does so much, he is living his best life. They actually help with some of the household work; they have never done that before.” Another added, “They have come on a long way. It’s all about activities and keeping busy, that’s what they need.” A person told us, “This is my home. I love it hear and I want to stay here forever.” People had a voice and were listened to and were encouraged to make decisions about their care and support and the way they wanted to spend their time. The registered manager and wider staff team, listened and acted on what people said. Even if ambitions were unrealistic, staff provided meaningful alternatives for people. People’s views and opinions counted and this was clear to see, everyone was happy, smiling and contented living at the home.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.