The Care Quality Commission
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Wakefield Supported Living

Overall: Good read more about inspection ratings

Dillington Mews, High Stone Road, Barnsley, S70 4DX (0113) 288 3292

Provided and run by:
Community Integrated Care

Important: This service was previously registered at a different address - see old profile

All Inspections

During an assessment under our new approach

Date of assessment: 18 September 2025. The service provides care at home, including personal care and supported living, to people in their own homes across several locations. As part of this assessment, we visited 1 of those locations to carry out a focused review. This was prompted by whistleblowing concerns.

The visit was carried out by an inspector and a senior specialist advisor. We looked at 8 quality statements that focused on the quality of life for people with a learning disability.The findings from this visit have been combined with the results of the previous assessment. The provider’s overall rating remains Good.

This report sets out what we found during our visit to the supported living location. The assessment was planned using information we already held about the service, as well as in response to ongoing anonymous concerns.

We assessed the service against the Right support, right care, right culture guidance to judge whether the provider had ensured people with a learning disability and autistic people were treated with respect, equality and dignity, had choices and independence, and were supported to access their local communities.

People were safe and well supported. Safeguarding systems had been embedded, and staff showed good knowledge and understanding of how to keep people safe. The management team investigated complaints and concerns thoroughly and acted appropriately to make changes where these were needed. Consent regarding people’s care and treatment had been sought. However, further work was needed to make sure records were up to date and decision specific assessments were completed in line with the Mental Capacity Act (MCA).

People were supported by staff who were kind and caring. Staff knew people well and worked to meet their individual needs and preferences. People were given choices about everyday tasks, but the provider’s processes for assessing, recording and monitoring mental capacity needed strengthening. Staff understood people’s rights to make choices, but further support and training were needed to improve staff knowledge of the legal framework around Deprivation of Liberty Safeguards (DoLS). The provider recognised this and had plans in place to make improvements. They had scheduled specific forums to provide staff with further support in this area and to embed learning into practice.

People’s needs had been assessed and were regularly reviewed. People achieved positive outcomes, enabling them to live meaningful lives and access activities they enjoyed. However, records about people’s outcomes needed to be more detailed to fully show the positive progress that had being made.

Managers ensured staff received suitable training and supervision so they could safely and effectively deliver care. There was a positive culture at the service, with a clear management presence and strong governance systems and processes.

During an assessment under our new approach

Date of inspection: 04 February 2025 to 13 February 2025. The service provides supported living to people in their own homes. At the time of the inspection there were 36 people receiving the regulated activity of personal care at the service. The location is also registered to provide domiciliary care, but at the time of the inspection nobody was using this service. Therefore, our findings are in relation to supported living only. The inspection was prompted following a review of information held about the service and the length of time since the last inspection.We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. People were supported by staff who were kind and caring. Staff knew the people they supported well and worked to cater for people’s individual needs and preferences. People’s needs were assessed and regularly reviewed. The provider worked closely with health and social care professionals to ensure people received positive outcomes. Managers ensured staff received appropriate training and supervision to safely and effectively deliver care to people. There was a positive culture at the service, with managers taking appropriate actions to investigate incidents, accidents and complaints.

27 March 2018

During a routine inspection

This comprehensive inspection took place on 27, 29 March and 18 April 2018 and was announced on each day. This was the first inspection of the service at the current registered location.

This service provides care and support to people living in 17 ‘supported living’ settings, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

Wakefield Regional Office provides a supported living service for people with a learning disability, some of whom have additional disabilities. Each supported living home is situated in a residential area, within walking distance of shops and local amenities. The homes are located around Pontefract, Wakefield and Castleford and accommodate between two to five people.

There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People received good care and support and they were encouraged to lead lives in line with their own preferences and choices. The emphasis was on supporting people to be as independent as possible. People were involved in making decisions about their care and how the service was run.

Care and support plans contained clear and up to date information and were person-centred. There was clear and specific information about how to support people with personal care, whilst promoting dignity and respect.

People were supported in having their day to day health needs met. Health services such as dentists, doctors and opticians were used as required and there were close links with other services such as the local Community Learning Disability Team.

Staff were knowledgeable about the needs of each person and how they preferred to live their lives. Staff received the training they needed and were supported through regular supervision meetings with a manager. There were safe recruitment practices in place for new staff and there were a sufficient number of staff on duty to meet people’s needs.

There were robust systems in place to keep people safe. Staff were confident about their responsibilities in relation to safeguarding and also knew who they could contact regarding any concerns they had about the service.

There was a positive approach to risk taking so that people could be as independent as possible. Risks in peoples’ day to day lives had been identified and measures put in place to keep people safe. The focus was on how each person benefited from the activity undertaken.

Supported living homes were suitable for the people who used the service. Checks and tests were carried out regularly to make sure the environment was safe.

The legislative requirements of the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS) were followed.

Staff told us that the service was well managed and that the provider was involved with the service. The registered manager promoted a culture of respect, involvement and independence. There were good systems in place to make sure that the quality of care was maintained. Areas that required improvement were identified and necessary action taken.