Victoria Home Care Solutions

Updated 27 May 2026

Date of assessment: 30 June 2026.

Victoria Home Care Solutions is a care at home service providing personal and social care to older and younger adults living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where staff do support people with personal care, we also consider any wider social care provided.

At the time of our assessment 12 people were receiving the regulated activity of personal care.

During this assessment we found staff recognised individual vulnerabilities, responded appropriately to concerns and worked with people to help them stay safe. Systems for safeguarding, managing medicines and preventing infection were applied consistently.

Assessments were not effectively completed but people’s care plans were reviewed and updated when care needs changed. Staff communicated well with each other and external professionals.

Staff supported people with kindness and dignity. Staff encouraged people to maintain their independence. People’s personal routines and preferences were respected. Staff felt supported in their role and able to seek help and guidance from the registered manager when required.

The service demonstrated a person-centred approach by supporting people with their individual care needs and preferences, but care plans were not always fully reflective of this. Staff ensured people could access the care, support, and treatment they needed through established professional relationships, referral pathways, and engagement with healthcare colleagues.

There was a positive and inclusive culture supported by the registered manager who was passionate about the care and support they provided to people and their staff. Staff were in regular contact with the registered manager providing opportunities to discuss issues as they arose. Staff were comfortable speaking up. Improvements were identified in how the registered manager, who was also the provider, maintained effective oversight of the service, improved recruitment processes, gathered feedback and recorded complaints and responses. This supported the development of more robust processes and a learning culture in the service. The provider demonstrated a commitment to develop the service, learn from all aspects of the assessment and to drive improvements for people.

Updated 27 May 2026

People and their relatives raised no concerns with the safety of the service and knew who to speak to if they did have any concerns. People using the service and their relatives described a positive experience of care. They told us they felt safe, well supported, and treated with kindness and respect. People and their relatives said staff were reliable and helpful.

People said their care needs were understood and met, and relatives felt confident that staff responded appropriately when risks or health needs changed. People and their relatives also felt medicines were managed well. Assessments and transition into the service were viewed as smooth and supportive.

Staff were described as lovely, caring, and professional, and people noted that communication with the registered manager was effective. Several commented on how approachable the registered manager was, with one person saying, “They often call and ask if everything is to our liking.”

People felt listened to and said the service acted quickly when concerns were highlighted and the registered manager was quick to apologise and rectify any issues when things had gone wrong.