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Haven Care Home Requires improvement

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Requires improvement

Updated 3 March 2021

Haven Care home provides personal and nursing care for up to 36 older people living with a range of health care needs. Haven Care home is registered to support up to 40 people however, four bedrooms were no longer being used as double rooms. At the time of inspection, there were 27 people living at the home.

We found the following examples of good practice.

Due to a recent outbreak of COVID-19, the home was currently closed to visitors. People were being supported to isolate in their bedrooms. Staff provided people with one to one activities in their rooms. People had mental capacity assessments and best interest decisions which assessed their understanding of the pandemic and the need to isolate in their bedroom during an outbreak. These had been completed with the person and their family. People had care and support plans in place to manage the risks of COVID-19.

Staff had been supporting people to keep in touch with their relatives through phone calls. Residents that were able to, were supported to use video calling software. Some people also received letters from their loved ones, letters were kept in isolation for 72 hours and laminated before being given to people in order for letters to be easily cleaned.

Visits for people at end of life were supported by the service. Relatives completed a lateral flow test before entering the service, had their temperatures taken and were provided with personal protective equipment (PPE). Visitors entered the home through the closest entrance to the person’s room in order to minimise the risk of cross contamination with other people living at the home.

Staff were wearing PPE in line with government guidance. Staff had received training in putting on and taking off PPE safely as well as infection prevention and control training. The registered manager undertook regular spot checks to ensure staff were using PPE appropriately and following infection control procedures.

The registered manager had ensured that the environment was clean and free from clutter. Aesthetic items, such as soft furnishings, that could not be easily cleaned had been removed from use to promote infection control. Communal areas of the home had undergone a refurbishment during the pandemic, which included new flooring, wall decoration and furniture. This had improved infection control at the home and made it easier to keep communal areas clean. The area and quality manager were able to monitor infection prevention and control practices throughout the outbreak of COVID-19 using video calls to talk to staff and inspect the environment.

The provider had a designated coronavirus email address. This email account was staffed by a team who kept up to date with current government recommendations, regulations and provider policies and procedures. This email address was given to staff, relatives and people. There was also a designated phone line that people, staff and relatives could call with any queries or questions about the pandemic.

Inspection areas

Safe

Requires improvement

Updated 3 March 2021

Further information is in the detailed findings below.

Effective

Requires improvement

Updated 3 March 2021

Caring

Good

Updated 3 March 2021

Responsive

Requires improvement

Updated 3 March 2021

Well-led

Requires improvement

Updated 3 March 2021