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This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Outstanding

Updated 22 November 2018

This comprehensive inspection took place on the 14 and 23 August 2018 and was announced. The registered provider was given 48 hours' notice of the inspection, to ensure that the registered manager or other responsible person would be available to assist with the inspection visit as well as giving notice to people who used the service that we would like to speak with them. This was the first comprehensive rated inspection of the service following their move of office and registration with the Care Quality Commission in December 2016.

MacIntyre Care is a national organisation providing care and support services for adults and children with autism, learning and physical disabilities. MacIntyre Warrington is registered with the Care Quality Commission (CQC) for personal care. It is situated in the centre of Warrington and supports adults and children.

The types of services offered from this location include supporting people living in their own tenancies in single occupancy or shared housing, supported living. This service provides care and support to people living in a supported living setting. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support. The service has been developed and designed in line with the values that underpin Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen

Other services provided by the service, included people living with families as part of the shared lives scheme. They also provide an outreach support service available to people they support.

Not everyone using MacIntyre Warrington receives a regulated activity. CQC only inspects the service being received by people provided with 'personal care', help with tasks related to personal hygiene and eating. Where they do so we also take into account any wider social care provided.

The organisation has registered three managers at this location, each one has a specific responsibility for each of the services listed above. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service has sustained an outstanding level of person-centred care provided to people within all of the services listed above. People told us they received personalised support which was extremely responsive to their needs and requests.

Staff were clear in the ethos of the service to deliver person centred care to the highest standard. Stakeholders and members of multidisciplinary teams shared extremely positive feedback. They shared with us their views that the service was focused on providing support that achieves exceptional results and positively effecting people’s quality of life.

Staff were highly motivated, extremely kind and caring. Feedback from people being supported, stakeholders and families highlighted the care and compassion of the staff teams. People shared many examples of staff being caring and meaningful in their approach and of going above and beyond what might normally be expected of them in their role.

The registered provider, managers and staff showed they had an excellent understanding of people’s communications needs. They had organised different adaptions of information and training to meet people’s needs. They produced numerous examples of how they had been responsive to people’s requests.

Staff fully understood the importance of acknowledging people’s diversity. They made sure they promoted people’s rights including those with protected ch

Inspection areas

Safe

Outstanding

Updated 22 November 2018

The service was exceptionally safe.

Staff received regular training in safeguarding adults and took all actions to make sure the people they supported were safe. There was a great emphasis on discussing safety and sharing good practice.

The recruitment processes made sure that people being supported were integral to the interview process to recruit the most appropriate staff.

The management of health and safety used creative posters to share with everyone. The adapted formats for health and safety helped everyone to understand risks and to keep people safe.

Effective

Outstanding

Updated 22 November 2018

The service was exceptionally effective.

Staff received induction, supervision and specialised training to be able to deliver high-quality and person-centred care and support.

Staff understood the principles of the Mental Capacity Act (2005). Appropriate procedures were in place to protect people's rights.

Caring

Outstanding

Updated 22 November 2018

The service was exceptionally caring.

People told us staff were extremely kind and caring towards them. They told us that staff regularly went ‘all out’ to help them.

Staff actions were embedded in good practice and highlighted the values advocated by the organisation. They strived to make sure people received caring and compassionate support that promoted their choices and rights.

Responsive

Outstanding

Updated 22 November 2018

The service was exceptionally responsive.

People received support that was personalised to their individual needs, lifestyle and requests.

People were supported to take part in a wide range of activities that met their interests, and aspirations. Every day was varied and led by what each person wanted to do.

Complaints procedures were adapted to make sure that everyone within the service was supported to understand the process. People's feedback was valued and used to drive forward improvements in the service.

Well-led

Outstanding

Updated 22 November 2018

The service was exceptionally well-led.

The registered managers led by example and inspired the staff to strive for the best possible outcomes for the people they supported. They regularly contributed to evidence based practice with people living with dementia, autism and with specific and diverse needs.

A comprehensive and robust system was in place to monitor and maintain the high levels of care and support provided to people.

The service had developed strong links with community organisations which were used to enhance the experience of people within the service.