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Archived: Chiltern Court

The provider of this service changed - see old profile

The provider of this service changed - see new profile

Reports


During an inspection to make sure that the improvements required had been made

We did not speak with people using the service for the purposes of this review.

Inspection carried out on 20 December 2011

During an inspection in response to concerns

People told us that they knew who to speak to if they had to make a complaint. One person said they had made a complaint and it was dealt with appropriately.

People told us that staff gave them their medicines at the appropriate time and that their medications had been reviewed by the GP on a regular basis.

People told us that staff were appropriately trained and there were sufficient staff on duty to meet their needs. They said staff spoke to them in an appropriate manner and staff were kind and caring. One person said that staff at the home usually explained what they were doing. He said he had been involved in developing his care plans, risk assessments and had just undergone a review with social services the week previously.

People we spoke to said that the home did not hold residents’ meetings. One person said information boards in the home communicated ongoing or new events.

People said the home had an activities person and that they could access a variety of activities. One person said he would sometimes go to the garden centre or staff would accompany him into the garden.