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Archived: Chiltern Court

The provider of this service changed - see old profile

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 20 December 2011
Date of Publication: 20 January 2012
Inspection Report published 20 January 2012 PDF | 74.71 KB

People's personal records, including medical records, should be accurate and kept safe and confidential (outcome 21)

Not met this standard

We checked that people who use this service

  • Their personal records including medical records are accurate, fit for purpose, held securely and remain confidential.
  • Other records required to be kept to protect their safety and well being are maintained and held securely where required.

How this check was done

We reviewed all the information we hold about this provider and carried out a visit on 20/12/2011.

Our judgement

People’s records were not stored securely.

Overall, we found that improvements were needed for this essential standard.

User experience

People using the service did not comment on this outcome.

Other evidence

During our tour of the home we saw that people’s active care records had been stored in the nurses’ office. The ground floor nurses’ office contained a large cabinet which stored people’s care records. We observed the door to the office was open and the cabinet used for storing people’s care records was open with the keys hanging from the lock. People’s care records on the first floor were also stored in the nurses’ office, on a designated open shelving system.

The registered manager told us that archived personal files were stored in a garden shed used by the maintenance person. We looked at this shed and found the archived records to be piled up on top of each other. There was no security in place to protect these files and no risk assessments relating to this method of storage identified. We were also told that archived records for two other care services had also been stored in this shed with the Chiltern Lodge records.

We were told that staff training and personnel files were locked in the administration office.