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Archived: Chiltern Court

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All reports

Inspection report

Date of Inspection: 20 December 2011
Date of Publication: 20 January 2012
Inspection Report published 20 January 2012 PDF | 74.71 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We reviewed all the information we hold about this provider and carried out a visit on 20/12/2011.

Our judgement

People were safe and had been cared for by staff that had been supported to perform within their roles. On the basis of the evidence provided and what people told us we found the service to be compliant with this outcome.

User experience

People said that staff were appropriately trained to meet their needs.

Other evidence

Staff told us that mandatory training was regularly updated. They said that they were appraised yearly. Those staff we spoke with were not sure if the home had a structured supervision framework in place. However, the manager confirmed that the home had a supervision framework and all staff were provided with one to one supervision every other month. We saw supervision records which verified that staff were receiving regular supervision.

Staff said that regular staff meetings took place; the last staff meeting took place on the

19 December 2011. Minutes of the 19 December 2011 staff meeting were seen.

Staff said that they had enjoyed working at the home and had been supported by the team and management. We saw evidence that some staff had acquired national vocational qualification (NVQ) at level 2 and others were working towards achieving it.