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Archived: Chiltern Court

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All reports

Inspection report

Date of Inspection: 20 December 2011
Date of Publication: 20 January 2012
Inspection Report published 20 January 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

People had been involved in decisions about care and support. People’s privacy and dignity had been respected and their independence encouraged. On the basis of the evidence provided and the views of people using the service we found the service to be compliant with this outcome.

User experience

People said staff spoke to them in an appropriate manner and were kind and caring. One person said that staff at the home usually explained what they are doing. He said he had been involved in developing his care plans, risk assessments and had just undergone a review with social services the week previously.

People we spoke with said that the home did not hold residents’ meetings. One person said information boards in the home communicate ongoing or new events.

People said the home had an activities person and that they could access a variety of activities. One person said he would sometimes go to the garden centre or staff would accompany him into the garden.

People said they had a choice of two meals daily.

Other evidence

Relatives and friends of people using the service said staff greeted them with a smile and were polite. They said that staff always made them feel welcome and would offer them a cup of tea or coffee. We were told that the home had two dignity champions whose responsibility was to ensure people’s dignity was maintained.

The activities person told us that people were consulted about the activities provided. She said that people enjoyed participating activities such as: crosswords, jewellery making and quizzes. She said that people who wished to remain in their bedrooms were provided with 1-1 activities of their choice. The activity person said that most people preferred to have time spent with them on a 1-1 basis, either reminiscing or being read to.

We saw pictures displayed in the home of outings that the home had arranged for people in the local community. The activity person said that outings to the local garden centre were regularly arranged. We saw that a Christmas activity programme had been planned and several parties were taking place as well as outside entertainers had been booked to entertain people over Christmas and the New Year.

We saw information boards at the home on which information such as church services, hairdressing and chiropody services were displayed. The registered manager said that monthly residents meetings take place; the minutes of which were displayed on the information board in the foyer of the home.

Discussions with one person’s relatives confirmed that they had been involved in planning their mother’s care and an assessment and support plan had been completed on the 23 November 2011 by Buckinghamshire County Council. They also confirmed they had received information detailing level of care and cost when their mother was first admitted to the home.

We saw information documented within two people’s care files which confirmed they had been involved in making choices as to future needs and preferences, for example: burial preferences and information relating to living wills.