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This service was previously registered at a different address - see old profile

Inspection Summary

Overall summary & rating


Updated 22 May 2018

The inspection took place on 9 and 11 April 2018 and was unannounced.

Grangemead is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Grangemead is a purpose built property covering two floors which registered with CQC in January 2017. The service can accommodate 12 people with a learning disability for short or longer periods of respite including emergency respite. The age range of people using the service is 18 years and over. Care and support was provided to people living with a learning disability and other conditions that included diabetes and epilepsy. On the day of our inspection there were six people at the service for planned respite and five people who had accessed the service for emergency respite. The service had 47 people accessing the service for regular respite.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

This is the first inspection since registering in January 2017.

The registered manager and staff explained they referred to people who used the service as "guests" and they intended to provide a 'hotel' style service, which was safe, stylish and comfortable. For the purpose of this report we will refer to people as guests.

The service has a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Guests received care that was personalised to meet their needs. However there was little reflection in the care documentation of what the stay was to accomplish or of individual goals set, such as rebuilding relationships, confidence building, behaviour management or seeking an alternative placement due to their increased health needs. This was specifically for the emergency respite guests. This was addressed immediately by the management team.

The provider had quality assurance systems to assess and monitor the quality of service provision and drive improvement. The audits had identified issues with consistent recording of fluids for certain guests. We found that the recording of fluids was still not consistently completed and still needed to be embedded into everyday day practice.

Guests who were supported by the service were safe. Staff had a clear understanding on how to safeguard guests and protect their health and well-being. Guests had a range of individualised risk assessments to keep them safe and to help them maintain their independence. Where risks to guests had been identified, risk assessments were in place and action had been taken to manage the risks. Staff were aware of guests’ needs and followed guidance to keep them safe. There were sufficient numbers of suitable staff to ensure the safety of guests.

The registered manager and staff had a good understanding of the Mental Capacity Act 2005 and applied its principles in their work. Where guests were thought to lack capacity to make certain decisions, assessments had been completed in line with the principles of MCA. The registered manager and staff understood their responsibilities under the Deprivation of Liberty Safeguards (DoLS); these provide legal safeguards for guests who may be deprived of their liberty for their own safety. Staff received a wide range of training to ensure they could support guests safely, and support to carry out their roles effectively. G

Inspection areas



Updated 22 May 2018

Grangemead was Safe

Guests had individual assessments of potential risks to their health and welfare. Staff responded to these risks to promote guests safety. The environment and equipment was well maintained to ensure safety.

Medicines were stored, administered and disposed of safely. Staff had received training on how to safeguard guests and were clear on how to respond to any allegation or suspicion of abuse.

There were enough staff on duty to meet the needs of guests. Appropriate checks where undertaken to ensure suitable staff were employed to work at the service.



Updated 22 May 2018

Grangemead was effective.

Mental capacity assessments met with the principles of the Mental Capacity Act 2005.

Guests received appropriate person centred care and treatment which was based on an assessment of their needs and preferences.

Training had been identified as required and the training plan confirmed training completed, and training in progress. This meant staff were working with the necessary knowledge and skills to support guests effectively.

Guests received a nutritious and varied diet. Guests were provided with menu choices and their dietary needs met.



Updated 22 May 2018

Grangemead was caring.

Staff knew people well and had good relationships with them. Guests were treated with respect and their dignity promoted. People were involved in day to day decisions and given support when needed.


Care records were maintained safely and personal information kept confidentially.



Updated 22 May 2018

Grangemead was responsive.

Support plans contained information to guide staff in responding to guests individual health needs.

There were activities for guests to participate in as groups or individually.

Guests told us that they were able to make everyday choices, and we saw this happening during our visit.

A complaints policy was available and complaints were handled appropriately. Guests felt their complaint or concern would be resolved and investigated



Updated 22 May 2018

Grangemead was well led.

Guests and staff told us the management team was open and approachable.

The leadership created a culture of openness that made staff and people feel included and well supported.

There were systems in place to monitor the quality and safety of the service and drive improvement.